To replace an old cell phone that suddenly became incompatible with Sprint’s network required:
-3 phone calls to Sprint’s customer-service line.
-3 trips to two different Sprint stores. Each visit involved a long wait and at least one unpleasant interaction with a testy employee.
-Approximately 7 hours.
Sprint’s wireless service has improved over the years but it’s still worse than it should be. It’s consistently bad enough that the problem must be systematic. At first I used it because it had the best set of features for my needs. Now other companies offer similar plans. The only reason I continue with Sprint is that I don’t want to change my phone number. But U.S. cell numbers are about to become portable, so I’ll look into taking my business elsewhere. I imagine a lot of other customers have similar ideas. It will be interesting to see what happens — it’ll be good for consumers, that’s for sure.