Compare and contrast:
Renew two software licenses
-Login at software company website. Both licenses are listed. A “renew license” link appears next to each license. There is no way to select both licenses for simultaneous renewal.
-Type name, address, etc. on online order form.
-Click link to “preferred” credit-card processor.
-Type name, address, credit card info on online form.
-Click “pay” link. Get rejected by credit card company.
-Repeat entire process starting at software company home page. Get rejected again by credit card company.
-Call credit card company, get connected quickly to pleasant human, explain that charge is legit. Problem resolved. Now back to work…
-Return to software company home page. Again type name, address, etc. on online order form. Attempt for third time to pay via “preferred” credit-card processor. No! — rejected again, this time by card processor for too many unsuccessful transaction attempts.
-Return to home page at software company site and repeat entire process (filling in name, address, etc.) from the beginning. Select “pay by phone” instead of credit card. Dial phone number, expecting to speak with a human. Instead receive recorded instructions to leave a message with name, order number, credit-card details. System gives no confirmation of order if I order in this way, and order will take up to 3 days to process. No, thanks.
-Return to home page at software company site and repeat entire process (filling in name, address, etc.) from the beginning. Click “pay by PayPal” link. Login to PayPal. Type name, address, etc. I want to pay using credit card but PayPal has other ideas, keeps asking me if I’m sure I don’t want to pay with bank transfer, gold bullion or cumbersome stone disks. Click click click. Finally, the transaction goes through. Success!
-Return to home page at software company site and repeat entire process (filling in name, address, PayPal login, etc.) from the beginning for the second software license.
-Send sales dept @ software company email asking them to disregard incomplete phone order.
Renew expiring Internet domain(s)
-Domain registrar has my name, address, credit card # on file, automatically renews (unless I opt out, which I can do easily) expiring domains and sends me email confirmation. No logging in, no clicks, no typing.