Human Ingenuity

Today’s Wall Street Journal has an interesting article addressing a problem I have worried over since September 2001; the vulnerability of cargo containers and the intermodal transit system to large scale catastrophic terrorism. Companies such as NaviTag and Savi have been working on “smart” cargo containers, steel boxes equipped with satellite tracking, two-way communication capabilities, and/or sensors to monitor temperature, shock, and radioactivity.

Within the article, someone who finds fault with the new technology is an official of Maersk, the biggest container company in the world, who says the technology “could send out false alerts, leading to costly shutdowns of terminals”. I wonder what would be more costly, several one-day terminal shutdowns, or the cleanup from a low-tech radioactive dirty bomb shoved into an unsecured container somewhere along the way?

Mark Steyn on the West’s Muslim Problem

Right, as usual:

Fifteen years ago, when the fatwa against Salman Rushdie was declared and both his defenders and detractors managed to miss what the business was really about, the Times’s Clifford Longley nailed it very well. Surveying the threats from British Muslim groups, he wrote that certain Muslim beliefs “are not compatible with a plural society: Islam does not know how to exist as a minority culture. For it is not just a set of private individual principles and beliefs. Islam is a social creed above all, a radically different way of organising society as a whole.”

Since then, societal organisation-wise, things seem to be going Islam’s way swimmingly – literally in the case of the French municipal pool which bowed to Muslim requests to institute single-sex bathing, but also in more important ways. Thus, I see the French interior minister flew to Egypt to seek the blessing for his new religious legislation of the big-time imam at the al-Azhar theological institute. Rather odd, don’t you think? After all, Egypt isn’t in the French interior. But, if Egypt doesn’t fall within the interior minister’s jurisdiction, France apparently falls within the imam’s.

And so, when free speech, artistic expression, feminism and other totems of western pluralism clash directly with the Islamic lobby, Islam more often than not wins – and all the noisy types who run around crying “Censorship!” if a Texas radio station refuses to play the Bush-bashing Dixie Chicks suddenly fall silent. I don’t know about you, but this “multicultural Britain” business is beginning to feel like an interim phase.

The Struggle for Space

As Jonathan kindly notes below, I’ve been space-blogging up a storm recently over on Arcturus, mainly because we’re in the busiest stretch of space news since the tragic events of last February. I feel that I owe Chicago Boyz some commentary of a less purely technical and more interdisciplinary nature.
(Besides, I know what they’re thinking: He seems like a pretty good guy, but did the Common Core really take? So I need to prove myself by talking about, y’know, humanities and stuff.)
Anyway, for the purposes of getting something out here for everybody to chew on, I’ve identified three conceptual difficulties that interested observers — mostly Americans, but plenty of foreigners as well — are experiencing as they hear the back-to-back news of varyingly successful ongoing activities in space and leaks of the Administration’s proposal for the next generation of space exploration.
I’m listing them in order of (my perception of) increasing difficulty, or decreasing tractability. The first is pretty much negotiable. The second is much more fundamental, but subject to melioration. The third, in combination with sufficiently powerful political institutions, could be a show-stopper, the more so since I can’t recall ever seeing it written about elsewhere — it’s an “unknown unknown.”

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Captive-Audience “Customer Service” vs. Real Service

(I wrote most of this post last June but never completed it. Today’s announcement that JetBlue will offer, at no additional charge to all passengers, XM satellite radio — in addition to satellite TV which they already offer — reminded me that my original post was still topical.)

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A while ago I bought a cheap wallet from a retailer of modestly priced leather goods. Ten bucks on sale at one of the company’s airport shops. When the wallet’s money clip broke, I went to the company’s website, found a 24/7 phone number, called and was directed to a local store. I dropped by and they cheerfully replaced the clip and refused payment. That’s great service: not only is it pleasant to shop in their stores, but I can do so without risk because they stand behind their products.

Contrast the leather store’s attitude with that of the typical airport concessionaire. He has you by the short hairs, especially if he sells food and you are hungry. You get charged $3 for a stale pretzel or a multiple of that for a crummy sandwich. And why not? Repeat business isn’t a factor, there’s little or no competition at the airport and you can’t go elsewhere. You pay up.

National chains that don’t operate exclusively in airports, like Starbucks and the aforementioned leather shop, tend not to follow this pattern. Perhaps they realize that charging what the market will bear can in some circumstances alienate customers, and isn’t always worth it in the long run. Or maybe these firms see opportunity in providing reasonably-priced service to customers who are accustomed to being overcharged at places like airports.

One of the problems with the major airlines — and I think it’s one of the reasons they are doing poorly — is that their attitude toward customers tends to resemble that of airport pretzel venders. They are willing to compete for business, up to a point, but want to treat customers as captives after tickets are purchased.

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