During bike rides I sometimes stop for refreshment at a particular gas station/convenience store. It is a busy station at a busy intersection – very convenient. The station is usually attended by one of two late-middle-aged taciturn Indian guys. I assume they are related to each other. One of them barely acknowledges me. The second one was like that too until maybe a year ago but now greets me warmly. The second guy is the topic of this post.
At some point I noticed that the second guy sometimes makes errors, generally favoring himself, in ringing up the snacks I buy. Several times he’s shortchanged me by small amounts. Of course he corrects the errors when I point them out. One weekend I realized that I had paid ~$6 for two items that were priced at around $2 each. It was too late to do anything, but the same thing happened again a week or two later and I called him on it. Ah, another mistake – he corrected the charge.
This morning I experienced the most refined version of his game yet. I hadn’t eaten breakfast so I took a piece of cake, a bottle of Gatorade and a small bag of mixed nuts to the register. The total should have been around $6 but it rang up at more than $8. I paid with a credit card and asked for a receipt – he doesn’t give a receipt unless you ask – and mentioned that the total seemed high. He said that the price included two bottles of Gatorade in a two-for-$4 deal and that I should take my second bottle. Why did he wait to tell me this until I requested a receipt? I walked back to the Gatorade rack and the price was listed as $2.67 each, as I remembered. I said that I wanted just one bottle of Gatorade as I had no way to carry a second bottle. Very quickly he refunded, in cash and without further prompting, my $2 overpayment. Slick. I wonder how much he takes in over time through overcharges that customers don’t notice. It’s a busy store.
The upshot is that I stopped at the gas station again later, on my way back, and bought another Gatorade. The gas station guy greeted me warmly and said that if I had paid for two Gatorades earlier I could be picking up the second one now and saving $1.34. I thanked him for his consideration.