The project to computerize immigration documentation is not going well…after $1 billion in expenditures and and a new estimated total cost of $3.5 billion—the original estimate having been for half a billion. (via Marginal Revolution)
And, of course, we’re all aware of the problems with the Obamacare website and supporting back-end systems.
Back in 2006, I wrote about the failure of the FAA/IBM project to develop the “Advanced Automation System” for air traffic control: The story of a software failure, based on the writing of Robert Britcher, who was involved in the project.
The problems with the ATC project were to my mind somewhat more excusable than the ones with the current immigration project: the “Advanced Automation System” was required to operate with extreme reliability and availability with stringent real-time response criteria, to interface with radar systems, and to support a complex and safety-critical user interface. The immigration system sounds like basically a large database and workflow system.