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A few months back I took a trip to Minneapolis. Included on my trip was a stop at the Walker Art Center (highly recommended). From there I took this photo. I liked it so much I wanted to get a wall hanging of it and ordered a canvas wraparound from Shutterfly.
The hanging was not cheap, but I really wanted one so I ordered it up, at a total cost of $180. It arrived within one week and the results were spectacular. I was very happy.
Then something bad happened to the hanging. It warped. For whatever reason, this thing got all, for lack of a better word, kiddy-wompus. See below a photo of the hanging as of today. It is sitting “flat” on the floor. Obviously this will not do. It will not hang flat on my office wall.
I emailed Shutterfly to let them know that they needed to replace the product. I received back a canned email reply that said something about how they try to control their quality blah blah. I was a little scared that they would simply make the item again the same way and that the same thing would happen. In my email that probably went to Indonesia or the Philippines I even stated that they needed to use some sort of cross support so the picture didn’t warp again. But they didn’t listen, only the canned reply. Here is the backside of the hanging – it is pretty large for some very thin wood on the outside. The overall measurement is 2′ x 3′.
I am happy to report that they sent me a new one, no questions asked. I regret to inform the reader that the new one is constructed the same exact way. It does look nice on my wall, I have to admit. I hope this one doesn’t warp, or I will need to get my money back. So far so good. I wonder why the first one warped but this one has not as of yet? Tough to say.
Cross posted at LITGM.