25 Stories About Work – Working In a Maximum Security Prison (Part I)

I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

Joliet Illinois, 1992, at a Maximum Security Prison

When I was an auditor I worked with utilities and governmental entities. These were the least popular clients because they often required a lot of travel and if you left the public accounting firm you generally worked for a client (or a different firm in the same industry) and this would pigeonhole you into working in regulated industries.

When I thought I’d seen the least appealing clients possible, a new low occurred – I was assigned to a maximum security prison. The Joliet Correctional Center in Joliet, Illinois. The prison hired an accounting firm to do an audit of their property records and my job was to inventory the physical assets deployed throughout the facility.

The only guards with weapons were in the towers or overlooking the prison walls. Once you were inside the facility the guards had nightsticks but no guns. This was to prevent the prisoners from overpowering the guards and taking their weapons. The prisoners could seize control of the facility at any time and hold the guards hostage but they could not exit the facility because the guards in the towers had rifles and would be able to fire back and would be difficult for the prisoners to overcome.

You entered the facility and went into the armory. From the armory you could take tunnels under the facility and then you could go up into the tower via a ladder. Only within the armory and up the tunnels were the guards armed. This facility was built in the 1860s and it was disgusting in the tunnels underneath with standing water and rats. I would go through the tunnel and yell up and then they would let me into the tower via a ladder and I would climb up a couple stories in my suit with my briefcase. I remember distinctly that the guards seemed somnolent and they had a picture of the warden with a hand drawn mustache and graffiti on it; probably because there was no way he could sneak up there for a “sneak” audit. The guards in the tower always knew that you were coming.

I took an initial tour of the prison with an assistant warden. She was an African-American woman perhaps in her 50s and the predominantly African-American prisoners treated her with great respect. They spoke to her politely and stayed out of our way rather than glaring and intimidating you to move out of their path, which would happen to me later when I walked alone throughout the facility.

The first thing you noticed in the prison was how LOUD it was; everyone was screaming the word “motherf&cker” in about 250 variants. It was a cacophony of yelling and noise and very disconcerting. The prison cells were very small with 2 inmates each; one stood menacingly at the bars and one was usually on a bunk bed (there wasn’t really enough room for both of them to stand). If you walked too closely to the cell they might spit on you; if you walked below the high tiers they might throw urine down on you.

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25 Stories About Work – Small Unit Cohesion

I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

Chicago, 2010, at a Shooting training center

In 2010 my dad and I went to an all-day class to learn how to shoot properly. The first four hours were in a classroom and the last four hours were outside when it was a brisk fall day and we learned various techniques of how to shoot and spent over 800 rounds.

In the beginning of the class, the instructor asked everyone about their background. My dad and I said we were complete amateurs. When the others talked about their experience I didn’t fully understand what they were saying until later but many were ex military who were now contractors in Iraq or elsewhere with very extensive experience. They were attending for what must be some sort of required periodic classroom time.

The reason that this is interesting is because the instructor went through firearm basics that was all news to me but must have been the most banal and simplistic discussion that these guys have ever heard. It would be like sending me back to school for mandatory training and showing me a balance sheet or explaining the very basics of systems technology. In five minutes of this I would be agitated and distracted and frankly a bit insulted that someone wasn’t properly valuing my corporate and career experience. Because that is how a corporate or business person would view the process, but not a military person. Each of the military guys sat in their seats for four hours and if anything they constructively helped the instructor, who was ex-military himself. In hindsight no one was joking around or making a mockery of anything.

When we were shooting the guys all helped each other and the team immediately without asking. We had a lot to cover so they leaped up and changed the targets and moved and anticipated and everyone was part of a larger mission. After a while it was completely obvious to everyone that me and my dad (who was in his late 70s at this point) were behind the game so they subtly starting helping and coaching us in addition to what the instructor was doing. Sometimes you had to shoot multiple targets to clear a level and I think a few times guys helped me by shooting my targets too.

Only in hindsight did I recognize the “cohesion” concepts that SLA Marshall talked about in his famous book. He talked about the value of leadership and training in motivating and getting the best out of the men under your command. While these sound like commonplace lessons, and ones the military has likely long since learned in its recent brutal wars overseas, these lessons are usually nowhere to be found in corporate America and most private businesses.

I watched “The Last Patrol” (highly recommended) last night on HBO and they had a similar observation. The protagonists are walking across America (even in Baltimore, I was scared for them) and asking people what is great about America. These ex-military guys and ex-combat photographers (with 20+ years in the middle of all of it) were trying to wind down and find their bearings without the adrenaline rush of combat and surviving possible death. They met a woman in an American flag bikini and she said she worked in an old folks home for veterans and she said that they all helped and looked out for each other. However, she said, it wasn’t like that once you left the facility – it’s not like that outside in America today.

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25 Stories About Work – Building a Web Site, Then and Now

I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

Chicago, around the year 2000, before the dot-com bust

Back around 2000 I worked in an “incubator” that was a digital design agency. At that time everyone was moving onto the web, and it was a giant land rush.

This was the first time I worked in an office with any type of serious amenities. They had free coffee, lounge areas, and the occasional foosball table. Previously I had been a buttoned down consultant, auditor, programmer and project manager – and all of the sudden the world changed and we engaged with a whole host of “creatives” and designers on joint projects.

Back then we all wore suits. I remember one day very clearly; one of the designers sat immediately in front of me. I was looking up and I saw “Victoria’s Secret” – she was showing off the new style where women were wearing their pants so low that their underwear was showing. To a consultant that charges hundreds of dollars an hour (not like we collected it, but that’s a different story) this sort of behavior and style just screamed WTF.

When we bid on a client our clashing styles were immediately evident. I started out the template to respond to the RFP (request for proposal), and was tasked with estimating the cost to reply to this opportunity. The creatives didn’t seem to understand any of my questions, which seemed pretty simple to me:

What are we delivering, and how many hours will it take to build it?

They couldn’t be pinned down. Were we making a logo, or a web site? Would it allow them to run transactions? At the time that was just a tremendous amount of work and seemingly an insurmountable task.

We ended up bidding hundreds of thousands of dollars for what, I still am not sure. The company who was “buying” our services was VC funded and was just about bled dry, without having even launched anything substantial. The era of the dot.com companies had petered out and we were entering a recession.

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Twenty Five Stories About Work – The School of Rock

I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

Chicago, the 1980s

Recently I was at an art exhibition and I saw a book about the “School of Rock” which takes kids with an interest in music and sets them up in a band situation and allows them to work together and perform live. I think it is a great idea and I have a friend whose son plays drums and has really gotten a lot out of this in terms of confidence and poise.

I had my own experiences learning an instrument and playing in a band which really were formative to my business experience, although I never really thought of them as “formally” part of my background until I looked at that photo and remembered these 25 posts.

Back in the 1980s I used to play bass guitar (switched from regular guitar) and was in various local bands with friends which typically went nowhere except maybe some free gigs in a public place or someone’s backyard. I absolutely am not a good musician nor was I particularly talented.

However, the act of participating in a band in that era had many of the hallmarks of being in a small business. First of all – you needed to have some money to buy gear. You needed a bass guitar, a few amps (one to practice on at home, and one to leave at the primary practice space), and if you had extra money – a PA system which we could use for the entire band and microphones for the drums, vocals, etc… Actually having gear and these extra pieces of equipment immediately made you a more attractive potential band member, regardless of your skills.

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25 Stories About Work – Consulting HR and the Tragedy of the Commons

I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

Baltimore, the late 1990s

In the late 1990s I worked for a large, now defunct, management consulting firm. This firm had recently gone public to great fanfare and morale was high. As a senior manager (a title right below partner), however, I had already seen a lot of booms and busts in this arena and was skeptical.

Consulting firms have large pools of skilled resources. You can classify the resources many ways – by skill set (MBAs, engineers, programmers, project managers), by industry expertise (finance, government, utilities, technology), by region (a large firm might have 30-50 offices scattered throughout the US and nearby countries), or by level (staff, senior, manager, senior manager, and partner). Each of these categorizations is valid in some dimension.

Consulting firms and audit firms used to have everyone come “up through the ranks”. They rarely hired from competitors, and when you left you weren’t welcome back. This has changed 100% today with staff at all levels jumping ship to competing firms, out to industry, and back in. The firms today also have an active alumni outreach plan to bring back talented staff that may want to return to consulting.

At the time the firm I was with was organized mainly by “industry” regardless of your physical location. I was in the utilities group along with many other individuals scattered throughout the USA. This firm did not have a thriving utilities practice so we were often fighting uphill for assignments and our staff were often “seconded” to other verticals to fill needs on sold work.

Our utility engagement was in Baltimore. Baltimore at the time was at a low ebb, with the downtown populated by crackheads and other undesirables. It didn’t matter much to us since we were staying in a hotel a couple blocks from our client.

The partner on our engagement (who was the boss) was an ex-Navy SEAL. He was a very fun and interesting guy. I wasn’t there but one time another staff person said that they went to an antique store and the partner took a knife from the display and started doing that thing where you put the knife blade between each of your fingers in a pattern, going faster and faster. At some point the partner nicked the web of his hand and started bleeding but didn’t even flinch. It sounded plausible to me.

For a variety of reasons the HR department of the consulting firm was investigating this partner. Since work is done on the road there is little supervision but somehow bad news about this partner got to HQ so they sent out a hapless HR partner. The HR partner sat down with me and started asking questions. My response was

I don’t have anything bad to say about a guy who could kill me with his pinky

The interview obviously ended soon after.

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