On the emotional nature of work and business

As a medical student during the early nineties, I used to ‘decompress’ by reading light-hearted fiction; warm, simple stories about normal human problems. No War and Peace for me. Too ambitious. At the time, I liked to read Maeve Binchy. You’ve probably seen her fiction displayed in bookstores. One story in particular, titled “Marble Arch”, about a young female entrepreneur, struck a chord. By a lot of unglamorous hard work, she’s learned to make a living selling hand-stitched handbags. Her family is nonplussed that she left a salaried position selling cosmetics to strike out on her own:

“Her mother had worked regularly and quietly in a restaurant. She said that her one ambition was that Sophie should never have a job which meant walking and standing, and dealing with dirty plates and difficult customers. She was happy when Sophie was selling nice, fresh, good-smelling oils and paints for people’s faces. She was worried when she seemed to become a person of no account sitting in a little stall shouting her wares to the public.”

It’s an attitude I heard growing up – where a nice safe credentialed job was lauded, while business was seen as mercurial and unsafe. Well, starting a small business is risky. The story continues:

Sophie sighed, thinking how little everyone around her knew about business…….Really she had made very little impression on anyone, with her own businesslike attitudes. Nobody realized that it wasn’t easy to be organized and disciplined and to make money. It took a lot of time, and worry, and ate into all those hours you could be sitting around and enjoying yourself. Nobody ever got drawn into her belief that people might be on this earth to work hard.”

Nobody ever got drawn into her belief that people might be on this earth to work hard.  Sounds like every lecture ever given to me – as a young person – by my parents. I think they were exasperated by my youthful ideas about work and life. I thought, I really thought, that everything should be sweet, easy and pleasant. Ah, that dangerous expectation: that work should always and everywhere be fulfilling, whatever that means.


They Like to Watch

I used to admire watches, little nuggets of technology that rode along on your wrist. I loved the digital watches that had games built into them that came out in the 1980’s…..

1980's game watch

…but eventually gravitated to rugged, military style, mechanical watches with Tritium inserts so they would always glow in the dark.

Radium watch face

This changed four or five years ago when I finally decided to buy a cell phone. Even though it was a cheap giveaway model that was passed out when I signed a 2 year contract with my service provider, it was still laden with enough gadgets and features to make my geeky heart sing. It had a calculator, a calender, an alarm clock, a stop watch, an international time function, and a note pad so I could write stuff down. I could even download and play games on my phone, even though I have never bothered.

You would have to buy an array of watches to enjoy all those functions way back when, and now they were included in my cell phone as a minor selling point. Pretty cool, but there is also a crappy VGA camera as well. Not many watches also had a camera built in.

Don’t forget that this is a four year old phone that was given away for free even back then. Nowadays you can spring for a phone that is a media center, allowing you to access the Internet, watch TV or movies, and play music. It would take far more free time than I have to use all those functions, so I have deliberately avoided upgrading. But I will probably get a phone with a better camera when the one I have now eventually succumbs to all the weather to which I keep subjecting the poor thing.

Chris has found that a watch is so much more convenient than a cell phone when he is filling out incident reports. Just glance at your wrist instead of pulling your phone out of the belt pouch, press the button to get the face to light up, look at it to determine the time, and put it back. He is more interested in pure function than anything else, though. The time is the only thing he really needs from his watch.

Milo is a watch enthusiast of sorts. He likes Soviet style watches, something with a 24-hour face. He ordered one online, but it never was mailed off. Disappointing.

This is sort of ironic to me. I remember that there was a brisk trade in all things Soviet amongst collectors back in the 1960’s, 1970’s, and 1980’s before Glasnost. Now you order up what you want from a website, but it seems they still are having a problem delivering the goods even though they aren’t Communists any more. Proof we won the previous Great Clash of Civilizations, and that the losers are still struggling to get with the program.

Soviet Military Watch

Sevesteen is also a watch enthusiast, although his passion are American made watches which use mechanical movement. He has even bought a Timex watch display stand which graced store counters around 1970, so he can show off his collection in the proper soft focus glory.

Sevesteen has even perfectly articulated how technology has leveled the playing field so far as personal time pieces are concerned. In the quote below, he explains why he is fascinated with watches that were made in the 1970’s.

“Go back 10 years, and watches were tiny by todays’ standards. Forward 10 years, and they are mostly quartz–Superior timekeepers, but it isn’t nearly as interesting when even a basic department store watch is equal (or superior) in performance to an expensive luxury brand.”

I remember reading Larry Niven in the 1970’s and 1980’s. He did a pretty good job of predicting the future course of technology in some of his Known Space stories by having people rely on their portable phones for just about everything, at least on technologically advanced Earth. Pretty similar to the way cell phones are evolving today.

The protagonist in one short story has a surgically implanted watch. The dial is seen glowing through the skin on one wrist, a neat little detail to prove to the reader that the story was taking place in The Future.

Some people have predicted the ultimate demise of the wristwatch. I doubt that will happen, but I think it is undeniable that the sales of that once indispensable item have suffered with the growing popularity of cell phones. I think that the only way to turn the trend around is to offer a watch with limited cell phone functions built in, or to come up with some sort of snobbish gee-whiz technical application like the implanted glow watch mentioned in the previous paragraph.

(Cross posted at Hell in a Handbasket.)

Knowledge, Thinking and Innovation

Steve DeAngelis had an excellent and timely post on the cognitive diversity involved in the creative process of innovation, working off an article in The New York Times, “Innovative Minds Don’t Think Alike”:

The Curse of Knowledge

“There is a lot of denial when it comes to the curse of knowledge. Nobody likes to admit that they are incapable of thinking out of the box. Entrepreneurs pride themselves on being able to envision the “next big thing.” Designers and inventors are always looking for better ways to do things. The good ones have learned tricks that help them break down the walls of knowledge. According to Rae-Dupree psychologists have conducted experiments that demonstrate that a person’s first instinct is to think about old things rather than new things. That’s not really surprising since we can only think about what we know.

‘Elizabeth Newton, a psychologist, conducted an experiment on the curse of knowledge while working on her doctorate at Stanford in 1990. She gave one set of people, called ‘tappers,’ a list of commonly known songs from which to choose. Their task was to rap their knuckles on a tabletop to the rhythm of the chosen tune as they thought about it in their heads. A second set of people, called ‘listeners,’ were asked to name the songs. Before the experiment began, the tappers were asked how often they believed that the listeners would name the songs correctly. On average, tappers expected listeners to get it right about half the time. In the end, however, listeners guessed only 3 of 120 songs tapped out, or 2.5 percent. The tappers were astounded. The song was so clear in their minds; how could the listeners not ‘hear’ it in their taps?’

….Rae-Dupree notes that there are ways to “exorcise the curse.” I have written about one of those ways before. Frans Johansson calls it “The Medici Effect” in his book of the same name. He argues in favor of creating a space in which people from diverse fields of expertise can get together to exchange ideas. The Medici’s, of course, were a wealthy and powerful Italian family who played an important role in the Renaissance. The family’s wealth permitted it to support artists, philosophers, theologians, and scientists, whose combined intellect helped burst the historical pall known as the Dark Ages. Getting people with different knowledge bases together means that none of them can remain within the walls of their own knowledge domain for long. As a result, good ideas normally emerge”

Read the rest here.

Acquiring disciplinary expertise typically takes approximately a minimum of 7-10 years for the student to master enough depth of knowledge and requisite skill-sets to become an expert practitioner. In many fields, notably pure mathematics, theoretical physics and musical composition, this period of early mastery is often the most fruitful in terms of significant contributions of new discoveries or the kinds of innovations that Mihaly Csikszentmihalyi and Howard Gardner consider to be “Big C” creativity. Einstein’s papers on Relativity or Newton’s early exposition of the Laws of Motion being the great historical examples of paradigm-shifting innovators. If a practitioner remains entirely in that field for their career, cultivating an ever greater and rarefied depth of knowledge ( and thus having fewer true peers and more disciples) further contributions are likely to be of the “tweaking” and “critiquing” variety. Useful but not nearly as satisfying as the grand “breakthrough” moment.

I suspect that the reason for this decline in major creativity has to do with two realities of expertise:

First, the analytical-reductionist emphasis on vertical thinking; cognitively, for an acknowledged expert, there is a great deal more time spent on mere data retrieval, interpretation within accepted frames and scanning patterns for consistency than there is original problem solving, questioning premises, speculating, imaginative brainstorming, analyzing anomalies and thinking analogically. The latter are too often the tools of the novice, the student, the child, the layman trying to grasp in the process of learning what they do not yet fully understand. Too often these powerful ( though tiring and time consuming) cognitive skills are set aside in favor of operating on “autopilot” once the student has achieved mastery. Unless consciously practiced, the hard thinking tends to stop when one is constantly confronted by the routine.

Secondly, disciplinary fields, like all forms of collective human endeavor generate their own cultures with accepted norms, rituals, in-group terminology, orthodoxies, implicit and explicit rule-sets, authoritative hierarchies, politics, and peer presssures. As one gains seniority it becomes harder and harder to rock the boat because challenging one’s peers brings professional risk, social ostracism and conflict while validating the community’s beliefs yields rewards, advancement and praise. A phenomenon of human nature that has been observed by thinkers as disparate as Thorstein Veblen, Thomas Kuhn and Howard Bloom. Vested interests are irrational in their own defense. It is here that knowledge can be come a “curse” and expertise a form of incompetency or blindness to the larger picture ( “educated incapacity” in Herman Kahn’s terminology).

The answer to this problem requires actively determining how we will think about our knowledge. Steve pointed to cultivating “the Medici Effect” of multidisciplinary interaction in his post, a highly effective practice for organizations who want a work force rich in “intellectual catalysts”. To this, I would add another important set of variables: freedom and time. Seemingly non-productive activities, when we are “fooling around” appear to permit an indirect processing of information that leads to a burst of insight about the problem we have failed to consciously solve ( the “idea came to me in the shower” effect). Time needs to be set aside to explore possibilities with acceptance that not all on them are going to pan out ( Frans Johnansson covers these points at length in The Medici Effect). Permitting employees autonomy strikes at the power and culture of American middle-level management, which is why inculcating such practices often founder, even when introduced support of organizational leaders ( “leadership” and “management” are entirely different outlooks) due to the passive or active resistance of those whose position or status in the organization depends upon exercising control.

On the individual level, novelty is an important stimulus toward horizontal thinking. New concepts and experiences stoke our curiousity and “wake” our brains out of the usual, habitual, patterns in which we operate. Attention levels increase as we begin to operate at the beginning of the learning curve and start to recognize parallels and connections between old and new knowledge. We can also make deliberate choices to think “outside the box’ by voluntarily changing our position, perspective and scale, reversing our premises, engaging in counterfactual thought experiments and other lateral thinking exercises. In this way, we are more likely to be behaving metacognitively, aware of both our own thinking and more alert to the nature of the information that we are receiving.

We have something of a paradoxical situation. An untrained mind, looking at a field with “new eyes” is the one most likely to notice that which has eluded the expert of great experience but is least able to make use of, or even assess critically, the importance of their insights. A trained, disciplinary, mind has the capacity to extrapolate/interpolate, practically apply new insights or think consiliently with great effect but is the mind least likely to have any insights that could conflict with the major tenets of their disciplinary worldview.

Having the best of both worlds means avoiding either-or choices in cognition in favor of both. Analytical-reductionism and Synthesis-consilience have to be regarded by serious thinkers as tools of equal value. Imagination and vision should be as important to the genetic microbiologist or physical chemist as it is to the artist but they should be regarded as a complement to the scientific method and logical, critical, analysis, not as a substitute. Looking for alternative choices to a course of action should be valued as highly as correctly identifying the likeliest outcome of the action. We can embrace intellectual curiousity and shun “paralysis by analysis”.

Crossposted at Zenpundit

Happy New Year

A very happy, creative and prosperous 2008 to all readers and contributors from damp and foggy London. Where is that global warming I’d like to know. Bah! Humbug!