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  • Does anybody in Chicago use Direct TV ?

    Posted by Michael Kennedy on 12th January 2011 (All posts by )

    I live in the mountains east and north of Los Angeles. Last summer, when I bought my house, I ordered Direct TV for television service as the cable company wouldn’t even schedule an installation until the escrow closed. I had no complaints about the TV service until the first snowfall. I had no service for two days. I called Direct TV and was told that snow interferes with the signal (duh !) and there was nothing I could do. I had a satellite dish in New Hampshire in 1994 and 95 and never had this problem. The next time it happened I called and finally got to a technical advisor who told me there was such a thing as a dish heater but Direct TV had nothing to do with them. He did give the URL of several web sites where I could get more information. I found that I would have to install the heater myself and the dish is nearly 20 feet above my upper deck.

    Last weekend, when we had more snow, Cindy was atop a seven foot ladder trying to reach the dish with a broom but with no luck. The angle of the dish, which catches more snow, makes it impossible to brush the dish off. It seems to be a pretty common problem and one would think that Direct TV would anticipate these problems in areas with substantial snowfall. Maybe they could supply the dish heaters as an option, especially when the dish is mounted so high. Then the technician could install both. The new dishes also seem to be of a deeper chord and the location may determine the angle of elevation to the satellite. New Hampshire is a higher latitude, as is Chicago, and that dish seemed to be flatter in my recollection.

    Does anybody in Greater Chicago use these dishes and do they have problems like this ? I got nowhere with them, and am not about to try to install a heater on the dish, so I finally canceled and will have to pay a substantial early cancellation charge.

    Posted in Chicagoania, Customer Service, Entrepreneurship, Science, Video | 12 Comments »