Do You Have Any Cheese At All?

During a recent conversation with a csr from a vendor of mine, things began to get a bit heated.   I had several promises broken to me by the vendor.   They had not sent the stuff to me, and as a result my customer was getting pissed.   I was in danger of losing the entire job, and a customer to boot.   Bad.

I started to try to come up with solutions for the company, since they had none.   Here is an abbreviated version of the conversation.

Me:   Can you sub the item?

CSR:   No.

Me:   When are they expected to be in?

CSR:   Hopefully within a week.

Me:   Unacceptable.   How about looking at other distributors to see if they have some?

CSR:   Can’t do it.

Me:   Come on!   How about giving me a better model for the same price?

CSR:   No can do.

Me:   I need a solution to this problem – pass me up the chain of command.

CSR Manager:   Can I help you?

Me:   Does your company have any cheese at all?

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