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  • Do You Have Any Cheese At All?

    Posted by Dan from Madison on October 7th, 2008 (All posts by )

    During a recent conversation with a csr from a vendor of mine, things began to get a bit heated.  I had several promises broken to me by the vendor.  They had not sent the stuff to me, and as a result my customer was getting pissed.  I was in danger of losing the entire job, and a customer to boot.  Bad.

    I started to try to come up with solutions for the company, since they had none.  Here is an abbreviated version of the conversation.

    Me:  Can you sub the item?

    CSR:  No.

    Me:  When are they expected to be in?

    CSR:  Hopefully within a week.

    Me:  Unacceptable.  How about looking at other distributors to see if they have some?

    CSR:  Can’t do it.

    Me:  Come on!  How about giving me a better model for the same price?

    CSR:  No can do.

    Me:  I need a solution to this problem – pass me up the chain of command.

    CSR Manager:  Can I help you?

    Me:  Does your company have any cheese at all?

     

    One Response to “Do You Have Any Cheese At All?”

    1. Obloodyhell Says:

      .

      Clearly you were in the Frustration room. You should have gone to Complaints.

      .