Summer Re-run: Granny Clarke

(A summer rerun from my other blog – a diverting reminiscence of California and Old Hollywood)

Granny Clarke was the mother of my mothers’ dearest friend from the time that JP, my next-youngest brother and I were small children, before my sister Pippy was born, and my parents were living in a tiny rented cottage in the hills part of Beverly Hills a house on a dirt road, with the surrounding area abundant in nothing much else but chaparral, eucalypts and rattlesnakes. Mom and her friend, who was eventually of such closeness that we called her “Auntie Mary” met when Mom began to attend services at a Lutheran congregation in West Hollywood, rather than endure the long drive to Pasadena and the ancestral congregation at Trinity Lutheran in Pasadena.
Auntie Mary Hammond was a little older than Mom, with four sons, each more strapping than the other, in spite of Auntie Mary’s wistful hopes for one of them to have been a girl. The oldest were teenagers, the youngest slightly younger than JP . . . although Paulie was as large and boisterous as his older brothers and appeared to be more my contemporary. They lived all together with Auntie Mary Hammonds’ mother, Granny Clarke, in a townhouse in West Hollywood, an intriguing house built on a steeply sloping street, up a flight of stairs from the concrete sidewalk, with only a tiny garden at one side, and the constant background noise and bustle of the city all around, not the quiet wilderness of the hills, which JP and I were more used to. But there was one thing we had in common with Paulie and his brothers— an immigrant grandparent with a curious accent and a long career in domestic service in Southern California.

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The Right Hand Side of the Menu

I’ve never understood people who don’t notice costs. Maybe it was because we didn’t have a lot of money when I was growing up, maybe it was bicycling around to deliver papers in the snow . . . but I don’t think so. My life wasn’t all that rough. I think it is good old Scottish common sense. It is sensible to assess price in terms of worth. Or as Franklin would see it is the value of the time I spent earning that money a good exchange for the use or pleasure it provides. From different perspectives, this was what I thought when I set prices in my business and when I wander around a store, touching and thinking about that dress or dish.

I’ve long wondered about D.C.’s ability to spend money. As a Kelly girl, I found state and federal offices squandered time in ways private businesses never did. We know the stories of lottery winners whose money is gone in half a year. I suspect someone who considers the lottery a good investment probably isn’t all that good at assessing worth, though they may be misled by winning.

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Espresso Update

I’ve updated my review of the DeLonghi EC155 espresso maker. I still like the machine because it makes great coffee and there’s nothing comparable for the price, but mine just conked out after five months (DeLonghi will replace it under warranty).

Supermarket Parable

At the store they offer plain, vanilla and chocolate soy milk. Chocolate is the only flavor that’s any good IMO. Other customers seem to agree as chocolate is always in short supply and sometimes sold out by the time I get to the store. It seems obvious they should stock more chocolate but they never do.

I complained a couple of times to guys in the dairy department and once to a manager. They didn’t understand what the problem was so I stopped complaining. When they have chocolate on the shelf I load up.

Today I took two cartons of chocolate and couldn’t reach a third. One of the stock guys climbed up on the shelf and got it for me. He good-naturedly said that it’s great stuff, it flies off the shelves. I thanked him and mildly suggested the store should stock more chocolate because it’s the most popular flavor. He said that, on the contrary, people who like chocolate should be more considerate and leave some for the other customers. He added that there is a God upstairs and He is watching. I believe this man missed his calling. He could have been a successful bioethicist.

Broken-Windows Software

In broken-windows policing the cops go after guys who jump subway turnstiles and commit other minor crimes. This is because the policing of low-level crimes tends to lead to reductions in serious crimes. Not only are minor criminals disproportionately responsible for felonies as compared to the general population, the fact that the police are seen not to ignore the small stuff creates a virtuous cycle by deterring other crimes and increasing the public’s confidence in civic authority.

I thought of this issue when I noticed that a sophisticated Java program that I use on my PC has serious bugs that are never corrected. For example, opening an Excel tie-in in the Java program kills all of the open Excel processes on my PC. I’ve complained several times but nothing gets fixed. Meanwhile there are simple apps on my phone that get updated frequently so that annoying little problems disappear over time. The fancy Java software has many more features but which software would I rather use?

Another Chicagoboy adds: The problem is that many companies view software updates as a cost rather than a feature. Software upgrades in response to customer complaints should be a trumpeted feature, because they are a way of convincingly communicating that the company shares its customers’ values about what matters, and therefore that it’s safe for the customers to invest their time in the company’s products as opposed to competing products.