An acquaintance of mine who is ignorant about computers wanted to buy one and asked for a recommendation. Like an idiot I suggested Apple — it’s supposed to be easy to use, right? Well, he bought one, and the experience has underscored for me the wisdom of not making recommendations based on second-hand information.
There’s nothing wrong with the computer, it works fine. It’s just that it doesn’t seem to have any ease-of-use advantage over recent Windows machines. And since I’m not an Apple person, my every attempt to help my friend use his computer is accompanied by a lot of time spent researching how to do things that are second nature for me in Windows. And because few people in my circle use Apples, it can be difficult to find someone who can answer a simple question.
So, for example, my friend receives important emails with Microsoft Office file attachments. He clicks on them and the computer informs him that his trial version of Office for Mac has expired, and would he like to buy a full version for $400? That seems like a high price to read a spreadsheet now and again. It took me a long phone call to Apple, and a long trip to my friend’s place to fiddle with the computer, to determine that he can view these files using the AppleWorks software he already has. (And of course I wasn’t successful in setting the file associations to make AppleWorks the default software for opening Excel files, so my friend has to do the {ctrl + click + menu} thing every time he wants to open an MS-formatted attachment. And I still don’t know how to resize the spreadsheet to make it legible on the screen.) What a nuisance for both of us.
And I have no choice but to continue to help, if only because I got him into this situation. It’s as if I saved his life and am now responsible for him, except that I am trying to save him mainly from the effects of my own poor judgment.