The Squirrel, the Raccoon, and the Bureaucrats

The sad story of Peanut the Squirrel and Fred the Raccoon has inspired many people to think about the nature of bureaucracy.  I’m reminded of a few stories:

When the fire alarm went off at Como Park High School in Minnesota in 2013 , a 14-year-old girl was rousted out of the swimming pool–dripping wet and wearing only a swimsuit–and was told to go stand outside where the temperature was sub-zero and the wind chill made it much worse. Then, she was not allowed to take refuge in one of the many cars in the parking lot because of a school policy forbidding students from sitting in a faculty member’s car. As Bookworm noted:

Even the lowest intelligence can figure out that the rule’s purpose is to prevent  teachers  from engaging sexually with children.   The likelihood of a covert sexual contact happening between Kayona and a  teacher under the actual circumstances is ludicrous.   The faculty cars were in full view of the entire school.   There was no chance of illicit sexual congress.

But the whole nature of bureaucratic rules, of course, is to forbid human judgment based on actual context.

Fortunately for Kayona, her fellow students hadn’t had human decency ground out of them by rules: “…fellow students, however, demonstrated a grasp of civilized behavior. Students huddled around her and some frigid classmates [sic], giving her a sweatshirt to put around her feet. A  teacher  coughed up a jacket.”  As the children were keeping Kayona alive, the  teachers  were  working their way through the bureaucracy.   After a freezing ten minutes, an administrator finally gave permission for the soaking wet, freezing Kayla to sit in a car in full view of everybody.

As Bookworm notes, this sort of thing has become increasingly common. In England in 2009, for example, a man with a broken back lay in 6 inches of water, but paramedics refused to rescue him because they weren’t trained for water rescues. Dozens of similar examples could easily be dredged up.

In Sweden, also in 2013, there was rampant rioting that included the torching of many cars.  The government of Sweden didn’t do a very good job of protecting its citizens and their property from this outbreak of barbarism.  Government agents did, however, fulfill their duty of issuing parking tickets…to burned-out cars.  Link with picture

The behavior of these bureaucrats is very similar to the behavior of a computer program confronted by a situation for which its designers did not explicitly provide. Sometimes the results will be useless, sometimes they will be humorous, often they will be harmful or outright disastrous.

Here’s an essay written by a Spanish naval official in 1797, on the subject ‘Why do we keep losing to the British and what can we do about it?’  The pathologies that Don Domingo Perez de Grandallana saw in his country’s naval operations are now disturbingly present in many American organizations.

Thoughts from Peter Drucker, the great writer on management and society, on the nature of bureaucracy.

An old SF story, “Dumb Waiter,” by Walter Miller, is very relevant to the subject of mindless and destructive bureaucratic behavior.  (Miller is best known for his philosophical/theological novel A Canticle for Leibowitz.)

In the story, cities have become fully automated—municipal services are provided by robots linked to a central computer system.  But when war erupted–featuring radiological attacks–some of the population was killed, and the others evacuated the cities. In the city that is the focus of the story, there are no people left, but “Central” and its subunits are working fine, doing what they were programmed to do many years earlier.

Trafalgar, 1805, and the USA, 2022

Trafalgar Day was marked last week, and I remembered again the essay written in 1797 by a Spanish naval official, Don Domingo Perez de Grandallana, on the question:   “Why do we keep losing to the British, and what can we do about it?”

An Englishman enters a naval action with the firm conviction that his duty is to hurt his enemies and help his friends and allies without looking out for directions in the midst of the fight; and while he thus clears his mind of all subsidiary distractions, he rests in confidence on the certainty that his comrades, actuated by the same principles as himself, will be bound by the sacred and priceless principle of mutual support.

Accordingly, both he and his fellows fix their minds on acting with zeal and judgement upon the spur of the moment, and with the certainty that they will not be deserted. Experience shows, on the contrary, that a Frenchman or a Spaniard, working under a system which leans to formality and strict order being maintained in battle, has no feeling for mutual support, and goes into battle with hesitation, preoccupied with the anxiety of seeing or hearing the commander-in-chief’s signals for such and such manoeures…

Thus they can never make up their minds to seize any favourable opportunity that may present itself. They are fettered by the strict rule to keep station which is enforced upon then in both navies, and the usual result is that in one place ten of their ships may be firing on four, while in another four of their comrades may be receiving the fire of ten of the enemy. Worst of all they are denied the confidence inspired by mutual support, which is as surely maintained by the English as it is neglected by us, who will not learn from them.

Imagine Don Grandallana’s feelings when, eight years later, he read the reports of the Spanish naval catastrophe at Trafalgar.   He had accurately diagnosed the key problems of his side, but had been unable to bring about the sweeping changes necessary to address them.

There are uncomfortable parallel in America today to the polities and mindset that Grandallana observed in his headed-for-defeat Spain.

Over at Ricochet, the physician who posts as Dr Craniotomy describes the extent to which his time is devoted to satisfying the bureaucracy and its systems.

It’s 9 p.m. on a Friday and I’m waiting for my hospital’s slow, clunky electronic health record (EHR) to load. I’m logging in from home because the administration emails became threatening.,,,The patients were already seen by me, and the notes written by either a resident or nurse practitioner.   The hospital just can’t bill until I click the “cosign” button.  

Meanwhile, there’s this  JAMA article outlining how the National Academy of Medicine is going to tackle physician burnout.   The plan revolves around installing a “culture of well-being” into the healthcare workplace.   They want to develop training protocols to address discrimination, bullying, and harassment while increasing leadership roles such as Chief Wellness Officers.   This sounds like more bureaucratic busywork to complete and administrators to answer to.   I would be shocked to find out that there was a single aliquot of improved wellness from a wellness module.

I have governmentally mandated appropriate use criteria that questions every imaging order I place on a patient, forcing me to click box after box, justifying an MRI that I know is clinically indicated because I spent 12 years training in neurological surgery to know exactly when an MRI is indicated.

I have the joint commission telling me I’m not prescribing enough pain medication one day and the next day, I’m being threatened with manslaughter charges if I don’t check a slow, cumbersome, often nonfunctional online database every time I write a prescription.

As I noted in comments to the post:   The “culture of compliance” and the micromanagement of employees by bureaucracies and by rigid automated systems, as practiced in America today, bear a disturbing resemblance to the cultural practices that Don de Grandallana identified as the main cause of his country’s repeated defeats.

There is a great deal of this kind of thing in many parts of America today, and trends have been running that way for a long time.   See this Washington Post article from 2005, back when the WP was not yet totally politicized:   Over-Ruled.   Discussing hurricane response and some of the bureaucratic obstacles that appeared, the author says:   “We’ve become a society of rule-followers and permission-seekers.”

Causes of this situation are multiple; certainly one factor is the prevalence of litigation.   Another is the proliferation of top-down automated systems.   And one factor, I think is the excessive emphasis on formal education and the associated credentials.    In his post The Most Precious Resource is Agency, Simon Sarris observes that when looking at people who became highly successful in earlier times, “the individuals were all  doing from a young age, as opposed to merely schooling.”

He goes on to say:

It seems that the more you ask of people, and the more you have them  do,  the more they are able to later do on their own. It is important to note that while we shouldn’t allow children to be bobbin boys, no one would describe Steve Job’s summer job at 13 as his exploitation. We should be thinking much harder about making sure children can make meaningful contributions to the world.

also

And I suspect the downplaying of agency in childhood not only creates fewer opportunities for great people, it must also create more marginal people. Ushering everyone into an endless default script is disastrous when underlying conditions or assumptions change. Even when they don’t, some people exit academia almost terrified to leave (to interact with the “real world”), a kind of Stockholm syndrome.

Does an assumption that people will spend 16 or 20 consecutive years in formal education…and the related assumption that this formal education will be the most important factor in their future success or lack of same…reduce the sense of individual agency? I think it probably does.

Also, this brings us to another factor that Grandallana did not mention, either because he didn’t see it as a problem or because he didn’t dare talk about it: the dominance of a hereditary aristocracy.   I think it’s pretty clear to historians now that one major reason for Spain’s naval failures was that people tended to be placed in command positions because of their titles and bloodlines, rather than their demonstrated competence.

We don’t have a formal aristocracy in the US, of course; indeed, the Constitution explicitly prohibits any such thing.   But while educational credentialism was initially sold as a form of meritocracy, and indeed did initially lead to some progress in that direction, it has devolved in too many cases to a form of aristocracy light, where obtaining the most ‘elite’ credential is largely a matter of conducting your early life in a manner of which admissions officers approve–including demonstrating the ‘right’ social attitudes–and, often, of having the right family and connections, rather than a matter of true performance-related merit.

More than 50 years ago, Peter Drucker wrote that a major advantage America had over Europe is that access to key roles in society was not controlled by a admission to a small number of ‘elite’ universities.

The Harvard Law School might like to be a Grande Ecole and to claim for its graduates a preferential position. But American society has never been willing to accept this claim…

American society today is much closer to accepting that and similar claims than it was when Drucker wrote the above in 1969, and I think this has something to do with the dysfunctionality of many of our institutions.

For discussion: How far are we down the road to the kind of environment that Grandallana described? What are the causes, and what are the potential paths for reversal?

Institutions, Instruments, and the Innovator’s Dilemma

I have written several posts that use Carroll Quigley’s “institutional imperative” as a lens for understanding contemporary events. [1] Mr. Quigley suggests that all human organizations fit into one of two types: instruments and institutions. Instruments are those organizations whose role is limited to the function they were designed to perform. (Think NASA in the 1960s, defined by its mission to put a man on the moon, or the NAACP during the same timeframe, instrumental to the civil rights movement.) Institutions, in contrast, are organizations that exist for their own state; their prime function is their own survival.

Most institutions start out as instruments, but as with NASA after the end of the Cold War or the NAACP after the victories of the civil rights movement, their instrumental uses are eventually eclipsed. They are then left adrift, in search of a mission that will give new direction to their efforts, or as happens more often, these organizations begin to shift their purpose away from what they do and towards what they are. Organizations often betray their nature when called to defend themselves from outside scrutiny: ‘instruments’ tend to emphasize what their employees or volunteers aim to accomplish; ‘institutions’ tend to emphasize the importance of the heritage they embody or even the number of employees they have.

Mr. Quigley’s institutional imperative has profound implications for any democratic society especially a society host to so many publicly funded organizations as ours. Jonathan Rauch’s essay, “Demosclerosis” is the best introduction to the unsettling consequences that come when public organizations transform from instruments into institutions. [2] While Mr. Rauch does not use the terminology of the Institutional Imperative, his conclusions mesh neatly with it. Describing the history and growth of America’s bureaucratic class, Mr. Rauch suggests its greatest failing: a bureaucracy, once created, is hard to get rid of. To accomplish whatever mission it was originally tasked with a bureaucracy must hire people. It must have friends in high places. The number of people who have a professional or economic stake in the organization’s survival grows. No matter what else it may do, it inevitably becomes a publicly sponsored interest group. Any attempt to reduce its influence, power, or budget will be fought against with ferocity by the multitude of interests who now depend on it. Even when it becomes clear that this institution is no longer an instrument, the political capital needed to dismantle it is just too high to make the attempt worth a politician’s time or effort. So the size and scope of bureaucracies grow, encumbering the country with an increasing number of regulations it cannot change, employees it does not need, and organizations that it cannot get rid of.

I used to think that the naked self-interest described by Mr. Rauch was the driving force behind the Institutional Imperative. It undoubtedly plays a large role (particularly when public funds are involved), but there are other factors at play. One of the most important of these is what business strategists call Marginal Thinking.

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