Formalism and Credentialism: Reversing the Trend?

The Trump victory represents in significant part a popular reaction against the excesses of credentialism.  I’m remembering a 2018 post at the Federalist:  Our Culture War Is Between People Who Get Results And Empty Suits With Pristine Credentials….Donald Trump declines the authority of the cultural sectors that most assertively claim it. That’s  the real conflict going on.

The post reminded me of an interchange that took place between Picasso and Matisse as the German Army advanced through France in 1940.  Matisse was shocked to learn that the enemy had already reached Reims.  “But what about our generals?” asked Matisse. “What are they doing?”

Picasso’s response: “Well, there you have it, my friend. It’s the Ecole des Beaux-Arts”…ie, formalists who had learned one set of rules and were not interested in considering deviations from same.

It was an astute remark, and it fits very well with the observations of Andre Beaufre, who before the invasion had been a young captain on the French General Staff. Although he had initially been thrilled to be placed among this elevated circle…

I saw very quickly that our seniors were primarily concerned with forms of drafting. Every memorandum had to be perfect, written in a concise, impersonal style, and conforming to a logical and faultless plan but so abstract that it had to be read several times before one could find out what it was about… “I have the honour to inform you that I have decided…I envisage…I attach some importance to the fact that…” Actually no one decided more than the barest minimum, and what indeed was decided was pretty trivial.

The consequences of that approach became clear in May 1940.

In addition to the formalism that Picasso hypothesized (and Beaufre observed) on the French General Staff, the civilian side of the French government was highly credential-oriented.  From the linked article:

In the first days of July, 1940, the American diplomat Robert Murphy took up his duties as the  charge d’affaires at the new U.S. embassy in Vichy, France. Coming from his recent post in Paris, he was as impressed as he expected to be by the quality of the Vichy mandarinate, a highly credentialed class of sophisticated officials who were “products of the most rigorous education and curricula in any public administration in the world.”

As the historian Robert Paxton would write, French officials were “the elite of the elite, selected through a daunting series of relentless examinations for which one prepared at expensive private schools.” In July 1940, the elite of the elite governed the remains of their broken nation, a few days after Adolf Hitler toured Paris as its conqueror.  Credentials were the key to holding public office, but not the key to success at the country’s business.

Read more

The Squirrel, the Raccoon, and the Bureaucrats

The sad story of Peanut the Squirrel and Fred the Raccoon has inspired many people to think about the nature of bureaucracy.  I’m reminded of a few stories:

When the fire alarm went off at Como Park High School in Minnesota in 2013 , a 14-year-old girl was rousted out of the swimming pool–dripping wet and wearing only a swimsuit–and was told to go stand outside where the temperature was sub-zero and the wind chill made it much worse. Then, she was not allowed to take refuge in one of the many cars in the parking lot because of a school policy forbidding students from sitting in a faculty member’s car. As Bookworm noted:

Even the lowest intelligence can figure out that the rule’s purpose is to prevent  teachers  from engaging sexually with children.   The likelihood of a covert sexual contact happening between Kayona and a  teacher under the actual circumstances is ludicrous.   The faculty cars were in full view of the entire school.   There was no chance of illicit sexual congress.

But the whole nature of bureaucratic rules, of course, is to forbid human judgment based on actual context.

Fortunately for Kayona, her fellow students hadn’t had human decency ground out of them by rules: “…fellow students, however, demonstrated a grasp of civilized behavior. Students huddled around her and some frigid classmates [sic], giving her a sweatshirt to put around her feet. A  teacher  coughed up a jacket.”  As the children were keeping Kayona alive, the  teachers  were  working their way through the bureaucracy.   After a freezing ten minutes, an administrator finally gave permission for the soaking wet, freezing Kayla to sit in a car in full view of everybody.

As Bookworm notes, this sort of thing has become increasingly common. In England in 2009, for example, a man with a broken back lay in 6 inches of water, but paramedics refused to rescue him because they weren’t trained for water rescues. Dozens of similar examples could easily be dredged up.

In Sweden, also in 2013, there was rampant rioting that included the torching of many cars.  The government of Sweden didn’t do a very good job of protecting its citizens and their property from this outbreak of barbarism.  Government agents did, however, fulfill their duty of issuing parking tickets…to burned-out cars.  Link with picture

The behavior of these bureaucrats is very similar to the behavior of a computer program confronted by a situation for which its designers did not explicitly provide. Sometimes the results will be useless, sometimes they will be humorous, often they will be harmful or outright disastrous.

Here’s an essay written by a Spanish naval official in 1797, on the subject ‘Why do we keep losing to the British and what can we do about it?’  The pathologies that Don Domingo Perez de Grandallana saw in his country’s naval operations are now disturbingly present in many American organizations.

Thoughts from Peter Drucker, the great writer on management and society, on the nature of bureaucracy.

An old SF story, “Dumb Waiter,” by Walter Miller, is very relevant to the subject of mindless and destructive bureaucratic behavior.  (Miller is best known for his philosophical/theological novel A Canticle for Leibowitz.)

In the story, cities have become fully automated—municipal services are provided by robots linked to a central computer system.  But when war erupted–featuring radiological attacks–some of the population was killed, and the others evacuated the cities. In the city that is the focus of the story, there are no people left, but “Central” and its subunits are working fine, doing what they were programmed to do many years earlier.

Drucker’s Prescience

Peter Drucker, in his 1969 book The Age of Discontinuity,  discusses the increasing role of knowledge in modern societies and suggests:

As a result, it is quite possible that the great new ‘isms’ of tomorrow will be ideologies about knowledge. In tomorrow’s intellectual and political philosophies knowledge may well take the central place that property, i.e. things, occupied in capitalism and Marxism.

This must have seemed like a rather strange idea to most readers in 1969…the great new ‘isms’, and therefore the great political and cultural fault-lines, were going to be about knowledge?   Surely, debate about the nature of knowledge must have seemed like something more appropriate for a university philosophy course in epistemology than a likely major subject for the political and media stage.

But, isn’t this precisely what we are seeing now, with all of the assertions and arguments about ‘disinformation’, the assertions about ‘science says’ and resultant reactions and critiques, the revelations about social media bias, and the concerns about potential artificial-intelligence bias?   These are all arguments about what constitutes a valid, useful, and true source of information.

The whole idea that it should be possible to present and hear arguments for both sides of an issue…which is the entire basis of our political system and our justice system–is under attack. People argue that they are in danger if they are exposed to a view different from their own.   There seems to be a longing for a single, unquestioned source of truth.

Or maybe the whole idea of ‘truth’ is obsolete in many minds.   Things have reached the point at which there is actually a need to defend the possibility of objective knowledge existing at all.    Maybe one reason for the decreasing interest in the pursuit of objective truth is that most people today are much more insulated from the struggle for survival, and instead of worrying what truths reflect they way the world works–‘how can I keep my hut warm in the depths of winter?’–they worry about what truth-claims reflect the social world which they must navigate and will advance their position in this social world.   This is the view of the courtier, rather than that of the merchant, the peasant, or the warrior.

I’ve previously quoted something a wise executive said to me, many years ago:

When you’re running a large organization, you aren’t seeing reality.   It’s like you’re watching a movie where you get to see maybe one out of every thousand frame, and from that, you have to figure out what is going on.

If this is true of the person running a large organization, it is even more true of the individual in a democracy, both in his incarnation as a citizen and voter and his incarnation as an individual decision-maker in matters concerning his own life and that of his family.   He cannot possibly directly observe all of the factors bearing on, say, the border situation or the war in Ukraine or the Covid vaccines or the stability of the Social Security system, hence, those who control what frames are presented to him–and in what sequence–have tremendous influence.

Those who seek power and/or cling to power generally seek to control what is viewed as truth.   Someone at Twitter just remarked:

Fun fact: soviet psychiatry version of DSM 5 had a condition “truthseeking” (правдаискательство) used to commit dissidents for questioning the legitimacy of the bolshevik regime.

I doubt that Drucker foresaw anything as radical as some of the positions taken in today’s fights over knowledge, but overall, his forecast appears to have been a correct one.

Your thoughts?

Trafalgar, 1805, and the USA, 2022

Trafalgar Day was marked last week, and I remembered again the essay written in 1797 by a Spanish naval official, Don Domingo Perez de Grandallana, on the question:   “Why do we keep losing to the British, and what can we do about it?”

An Englishman enters a naval action with the firm conviction that his duty is to hurt his enemies and help his friends and allies without looking out for directions in the midst of the fight; and while he thus clears his mind of all subsidiary distractions, he rests in confidence on the certainty that his comrades, actuated by the same principles as himself, will be bound by the sacred and priceless principle of mutual support.

Accordingly, both he and his fellows fix their minds on acting with zeal and judgement upon the spur of the moment, and with the certainty that they will not be deserted. Experience shows, on the contrary, that a Frenchman or a Spaniard, working under a system which leans to formality and strict order being maintained in battle, has no feeling for mutual support, and goes into battle with hesitation, preoccupied with the anxiety of seeing or hearing the commander-in-chief’s signals for such and such manoeures…

Thus they can never make up their minds to seize any favourable opportunity that may present itself. They are fettered by the strict rule to keep station which is enforced upon then in both navies, and the usual result is that in one place ten of their ships may be firing on four, while in another four of their comrades may be receiving the fire of ten of the enemy. Worst of all they are denied the confidence inspired by mutual support, which is as surely maintained by the English as it is neglected by us, who will not learn from them.

Imagine Don Grandallana’s feelings when, eight years later, he read the reports of the Spanish naval catastrophe at Trafalgar.   He had accurately diagnosed the key problems of his side, but had been unable to bring about the sweeping changes necessary to address them.

There are uncomfortable parallel in America today to the polities and mindset that Grandallana observed in his headed-for-defeat Spain.

Over at Ricochet, the physician who posts as Dr Craniotomy describes the extent to which his time is devoted to satisfying the bureaucracy and its systems.

It’s 9 p.m. on a Friday and I’m waiting for my hospital’s slow, clunky electronic health record (EHR) to load. I’m logging in from home because the administration emails became threatening.,,,The patients were already seen by me, and the notes written by either a resident or nurse practitioner.   The hospital just can’t bill until I click the “cosign” button.  

Meanwhile, there’s this  JAMA article outlining how the National Academy of Medicine is going to tackle physician burnout.   The plan revolves around installing a “culture of well-being” into the healthcare workplace.   They want to develop training protocols to address discrimination, bullying, and harassment while increasing leadership roles such as Chief Wellness Officers.   This sounds like more bureaucratic busywork to complete and administrators to answer to.   I would be shocked to find out that there was a single aliquot of improved wellness from a wellness module.

I have governmentally mandated appropriate use criteria that questions every imaging order I place on a patient, forcing me to click box after box, justifying an MRI that I know is clinically indicated because I spent 12 years training in neurological surgery to know exactly when an MRI is indicated.

I have the joint commission telling me I’m not prescribing enough pain medication one day and the next day, I’m being threatened with manslaughter charges if I don’t check a slow, cumbersome, often nonfunctional online database every time I write a prescription.

As I noted in comments to the post:   The “culture of compliance” and the micromanagement of employees by bureaucracies and by rigid automated systems, as practiced in America today, bear a disturbing resemblance to the cultural practices that Don de Grandallana identified as the main cause of his country’s repeated defeats.

There is a great deal of this kind of thing in many parts of America today, and trends have been running that way for a long time.   See this Washington Post article from 2005, back when the WP was not yet totally politicized:   Over-Ruled.   Discussing hurricane response and some of the bureaucratic obstacles that appeared, the author says:   “We’ve become a society of rule-followers and permission-seekers.”

Causes of this situation are multiple; certainly one factor is the prevalence of litigation.   Another is the proliferation of top-down automated systems.   And one factor, I think is the excessive emphasis on formal education and the associated credentials.    In his post The Most Precious Resource is Agency, Simon Sarris observes that when looking at people who became highly successful in earlier times, “the individuals were all  doing from a young age, as opposed to merely schooling.”

He goes on to say:

It seems that the more you ask of people, and the more you have them  do,  the more they are able to later do on their own. It is important to note that while we shouldn’t allow children to be bobbin boys, no one would describe Steve Job’s summer job at 13 as his exploitation. We should be thinking much harder about making sure children can make meaningful contributions to the world.

also

And I suspect the downplaying of agency in childhood not only creates fewer opportunities for great people, it must also create more marginal people. Ushering everyone into an endless default script is disastrous when underlying conditions or assumptions change. Even when they don’t, some people exit academia almost terrified to leave (to interact with the “real world”), a kind of Stockholm syndrome.

Does an assumption that people will spend 16 or 20 consecutive years in formal education…and the related assumption that this formal education will be the most important factor in their future success or lack of same…reduce the sense of individual agency? I think it probably does.

Also, this brings us to another factor that Grandallana did not mention, either because he didn’t see it as a problem or because he didn’t dare talk about it: the dominance of a hereditary aristocracy.   I think it’s pretty clear to historians now that one major reason for Spain’s naval failures was that people tended to be placed in command positions because of their titles and bloodlines, rather than their demonstrated competence.

We don’t have a formal aristocracy in the US, of course; indeed, the Constitution explicitly prohibits any such thing.   But while educational credentialism was initially sold as a form of meritocracy, and indeed did initially lead to some progress in that direction, it has devolved in too many cases to a form of aristocracy light, where obtaining the most ‘elite’ credential is largely a matter of conducting your early life in a manner of which admissions officers approve–including demonstrating the ‘right’ social attitudes–and, often, of having the right family and connections, rather than a matter of true performance-related merit.

More than 50 years ago, Peter Drucker wrote that a major advantage America had over Europe is that access to key roles in society was not controlled by a admission to a small number of ‘elite’ universities.

The Harvard Law School might like to be a Grande Ecole and to claim for its graduates a preferential position. But American society has never been willing to accept this claim…

American society today is much closer to accepting that and similar claims than it was when Drucker wrote the above in 1969, and I think this has something to do with the dysfunctionality of many of our institutions.

For discussion: How far are we down the road to the kind of environment that Grandallana described? What are the causes, and what are the potential paths for reversal?