During a recent conversation with a csr from a vendor of mine, things began to get a bit heated. I had several promises broken to me by the vendor. They had not sent the stuff to me, and as a result my customer was getting pissed. I was in danger of losing the entire job, and a customer to boot. Bad.
I started to try to come up with solutions for the company, since they had none. Here is an abbreviated version of the conversation.
Me: Can you sub the item?
CSR: No.
Me: When are they expected to be in?
CSR: Hopefully within a week.
Me: Unacceptable. How about looking at other distributors to see if they have some?
CSR: Can’t do it.
Me: Come on! How about giving me a better model for the same price?
CSR: No can do.
Me: I need a solution to this problem – pass me up the chain of command.
CSR Manager: Can I help you?
Me: Does your company have any cheese at all?
