I have to confess to a lot of dissonance with the current conduct of Amazon.com being that I have a huuuuge number of books up there on Amazon, buy an equally huuge number of books from them, and as an indy author among many, went into enthusiastically providing content for their launch of the Kindle e-reader early on. The Kindle was seen (correctly, in my humble opinion) as a means to economically route around the whole indigestible bolus of providing print copies of books to interested readers through traditional publishing, a means which involved discounts to a distributor, print costs, shipping costs, storage costs, return discounts and return charges … it cut out that whole cycle of shipping and accounting for concrete (in the metaphorical sense, not the literal) copies of printed books, in favor of … wheee! Text files downloaded to a reader device! Instanter! No shipping or warehouse fees, no dependency on the eccentric whims or availability of a local bookstore! No return fees, for possibly and eventually a sullen little trickle of royalties three or four months after the original sale! Freedom! Our books, straight to the reader! I did a talk early on, to a book club in a small town in South Texas, where there was nothing much for 170 miles in any direction for any but perhaps small religious bookstores, now that drug stores and the like no longer even have the wire racks of paperbacks stocked by small distributers the way that they used to do. I think that most of the readers at that event bought the Adelsverein Trilogy on their Kindles all that they needed to do was order the book, go outside (remember, this is at least a decade ago) and bam! They had their book! Was the 21st century great, or what?!!
Customer Service
And Now For Something Different
Another horrific gaffe in retail marketing – one which falls into the category of “grotesquely bad retail marketing decisions which will become a cautionary lesson in future marketing textbooks.” This spectacular gaffe involves a retailer of fashion-trendy and very colorful women’s athletic clothing, Fabletics a company which started online in 2013 offering a subscription plan somewhat controversial since the subscription charges were not always transparent, and branched out into brick and mortar locations. One of the founders is Kate Hudson, daughter of Goldie Hawn, so there probably has been some advantages to a celebrity connection; easy to get that one-on-one with Oprah Winfrey, I presume. The company appears to this point to have been pretty savvy in a competitive field, marketing-wise, so all props to them. I’m not a customer of theirs in any case; the gym and the jogging track are not places where I go to show off my fashion sense. I’m old-school in that I prefer to work out in grey sweatpants and a baggy tee shirt.
Covid-19, Remote Work, and Offshoring
The general attitude toward working from home has certainly changed over the last several years. In 2013, the then-CEO of Yahoo!, Marissa Mayer, banned work-from-home at her company. And in 2017, IBM established a similar ban. Both of these actions were based on perceived needs to improve productivity and collaboration at those companies
But in 2020, a lot of companies that moved to work-from home in the Covid-19 environment…because they had no choice if they wanted to continue operating at all…have apparently found it to be working to their satisfaction, and many though not all employees like it, too. And there is starting to be significant impact on where people choose to live…see these comments from the governor of New Hampshire, Chris Sununu. The term ‘zoomtowns’ has been applied to locations where people choose to live and work remotely, based on a locality’s attractive characteristics and good Internet connectivity.
I do think that a comprehensive work-from-home environment can result in losing something in terms of unplanned interactions…I’ve personally observed several significant product and business initiatives that resulted from such interactions, and there are also interesting historical cases. But such things are difficult to measure, and financial benefits and convenience of work-from-home are likely to prevail, perhaps excessively so in some cases. In any event, the Yahoo! and IBM approach of broad-scale top-down corporate edicts is unlikely to be a good one.
Another kind of remote work involves the use of people at remote locations…though not necessarily at home…to perform machine-control tasks that would previously have had to be done on-site. The robots being used by Federal Express at its Memphis facility sometimes encounter problems that they can’t solve…they can be ‘advised’ by humans located in San Antonio. There are projects underway to make municipal water treatment plants remotely operable, either for emergency backup (as in a pandemic) or for normal operations, and there are also initiatives focused on remote operation of other kinds of infrastructure, utility, and industrial facilities.
If something can be done by people who are remotely located within the United States, then in most cases it will also be doable by people who are remotely located in other parts of the world. In my 2019 post telemigration, I wrote about the increasing feasibility of offshoring services work, not only manufacturing. A lot of this has been going on for software development as well as for customer service.
It may turn out that, in many cases, remote work in the US turns out to be just a waystation on the road to remote work somewhere else.
Oh, FFS!
As if it wasn’t enough for the joyless, bitter scolds among the wokerati to have an absolute tizzy over the head of Goya Foods being civil and respectful of the office of the President of the US, another provider of excellent and relatively inexpensive foodstuffs is in their cross-hairs. Unlike the president of Goya Foods who basically told them to pound sand and is now enjoying the economic benefits of having defied the wokerati the management of Trader Joe’s is beating a sniveling and apologetic retreat, and promising to redo their policy of labeling their various ethnic food items with a suitably ethnic variation on ‘Trader Something-or-Other’. This was a bit of light-hearted bit of humor on their part, playing with naming stereotypes, but good lord, the grim and determined wokerati cannot abide any humor at all and so the whole concept must go. The Daughter Unit tells me, and the above link conforms, that the whole thing started as a petition by high school students, which doesn’t surprise me in the least. I suspect the responsible students are the earnest and censorious sorts, desperately trying to out-woke each other.
Frankly, the whole ‘Trader Joe’s’ South Sea Island Tropical Paradise motif always struck me as a last gasp of the 1950s ‘Tiki Culture’ and about the only one which didn’t involve a bar decorated with fishing nets and dried starfish, and fru-fru drinks with little umbrellas in them. Trader Joe’s various products are high quality, reasonably priced, and the social-consciousness is laid on with a light hand, in pleasant contrast with the mountain of ostentatious correctitude and high prices offered at Whole Foods. There is a reason the latter is derisively known as “Whole Paycheck.” I can only think it’s only a matter of time before the social justice warriors go after Trader Joe’s for that bit of cultural appropriation as well.
At least the providers of groceries are not having as rotten a year due to the Chinese Commie Crud as Hollywood is. Theaters shut down, premieres cancelled, top-flight releases like Greyhound, with Tom Hanks and based on C.S. Foresters’ war novel The Good Shepherd diverted to release on streaming video, the fall-out from “Me Too” and Harvey Weinstein’s wholesale-level practice of the casting couch, the apparent urge among our producers of entertainment to whore after foreign audiences, and now looking to curry favor with the hot new trend of ‘anyone but white heterosexuals in front of the camera and behind it as well as behind it in any capacity’ … well, Establishment Hollywood has earned the foul reputation they richly deserve. Those of us in flyover country are watching old movies on DVD (from our own libraries, let it be known) or on streaming video, watching foreign films or series practically anything other than grim parables and lectures by the wokerati.
Comment as you wish: what are you going to watch, now? The Daughter Unit and I are watching episodes of Are You Being Served? Which has the side benefit of being gloriously politically incorrect, and not featuring any masks or six-foot apart social distancing. (The Daughter Unit and I temped for a few months at an upscale department store over the holiday season some years ago. We consider ‘Served’ as nearly a documentary on retail sales at a certain level.)
Madness and Maddow
The Navy hospital ships promised by President Trump to deploy to New York and Los Angeles arrived on-station as ordered a few days ago. MSNBC’s Rachel Maddow, presumed for some obscure-to-me reason to be associated with the provision of news to the public, and most recently famed through peddling Russian conspiracy theories regarding Trump’s election for the past three years, had ridiculed the President’s proposed schedule as “nonsense. ” She, or whatever pronoun she goes by, had loudly and publicly claimed that it would be “weeks” before the hospital ships arrived. Instead, the hospital ships arrived more or less to schedule. A lesser news-person would have the decency to be embarrassed over how transparent a prediction-flop this was. Not this Maddow person, it appears. This is not a good thing, and not for the reason first assumed. PBS’ Yamiche “Rolie-Polie-Olie” Alcindor baldly admitted, and in nicer words, that the name of the game for the national establishment news media is “Get Trump!” and anything goes, fair or foul (mostly foul) will serve that end. Well, really those of us who have been paying attention, especially for the last decade and a half (or longer) have known very well that the name of the game as far as the establishment national news media is concerned, is to enthusiastically smear Republicans and their conservative supporters (no matter how mild or harmless) the pretext, and to excuse Democrats and their supporters, no matter how vile the offense and actions. Nothing new here, move along. SSDD, as we used to say in my active duty days. (Same sh*t, Different Day.)