I have been considering “disruption”, including what is hype and what is real. Here is one on the cab industry where it occurred and in the electric and gas utility industry which has proven resilient in its current business model.
While “retail” is a nebulous category, it is one that touches virtually everyone in the USA. Let’s start with the definition of retail:
the sale of goods to the public in relatively small quantities for use or consumption rather than for resale.
My experience with retail has been that of a consumer, although I live in an area near Michigan Avenue which features a huge variety of stores of all types, from mass market to high end “showcase” stores. I also have a long history with e-commerce, having been involved in a variety of businesses helping them to go “online” and “digital” from the earliest days of the web. Since the primary threat to modern retail today is from e-commerce, this experience is relevant.
This chart above is from a recent Business Insider article on retail. The graph clearly shows how shopping is moving from the physical retailer to the online retailer, and it is being accelerated by the adoption of mobile technologies (which enable you to shop and research while on the move, not just when you are in front of your computer at a desk).