Summer Rerun: Selling New Concepts can be Challenging

Via  Maggie’s Farm,  here’s a Bob Newhart skit from 1970. Bob plays the role of an 1890s-style venture capitalist, talking on the phone with inventor  Herman Hollerith, who is trying to explain the merits of punched card technology.

LINK

Related:  Father, Son & Co., the biography of long-time IBM CEO Thomas Watson Jr, is the best business autobiography I’ve read. I reviewed it  here.

History Weekend: Elsie the Cow and the Alamo

Elsie the Contented Cow was created in 1936 first as a cartoon corporate logo for the Borden food products line; a little brown Jersey cow with a daisy-chain necklace and a charming anthropomorphic smile. Three years later, a live cow was purchased from a dairy farm in Connecticut to demonstrate (along with several other likely heifers) the Borden Dairy Company-invented rotary milking parlor the dairy barn of the future! in the Borden exhibit at the 1939 World’s Fair. The live Elsie, originally named You’ll Do Lobelia (no, I did not make up this bit) came about because an overwhelming number of visitors to the exhibit kept asking which of the demo-cows was Elsie. Of the cows in the show, You’ll Do Lobelia was, the keeper and administrator of the dairy barn agreed the most charming and personable of the demonstration cows, especially for a generation of Americans who had moved on from a life of rural agriculture and likely never laid eyes on a real, live cow. So, Lobelia/Elsie was drafted into service for commercial interest (much as young American males were being drafted at about the same time for military service). Elsie, her assorted offspring, spouse (Elmer the Bull the corporate face of Elmer’s Glue) and her successors continued as the public face, as it were for the Borden Dairy Company, appearing in a movie, even and the Macy’s department store window, where she gave birth to one of her calves. Her countenance adorns the labels of Eagle Brand condensed milk to this day.

But what one might reasonably ask has Elsie the Cow have to do with the Alamo?

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Metaphors, Interfaces, and Thought Processes (rerun)

Writing in today’s WSJ, Peggy Noonan says: “This year I am seeing something, especially among the young of politics and journalism.  They have received most of what they know about political history through screens  They’re college graduates…they’re bright and ambitious, but they have seen the movie and not read the book….They learned through sensation, not through books, which demand something deeper from your brain.  Reading forces you to imagine, question, ponder, reflect…Watching a movie about the Cuban Missile Crisis shows you a drama.  Reading about it shows you a dilemma.”

The article reminded me of Neal Stephenson’s book and of this post, which I originally ran in late 2007.

My post today is inspired by  In the Beginning was the Command Line, by Neal Stephenson, a strange little book that will probably be found in the “computers” section of your local bookstore. While the book does deal with human interfaces to computer systems, its deeper subject is the impact of  media  and  metaphors  on thought processes and on work.

Stephenson contrasts the  explicit word-based interface  with the  graphical or sensorial interface. The first (which I’ll call the textual interface) can be found in a basic UNIX system or in an old-style PC DOS system or timesharing terminal. The second (the sensorial interface) can be found in Windows and Mac systems and in their respective application programs.

As a very different example of a sensorial interface, Stephenson uses something he saw at Disney Worlda hypothetical stone-by-stone reconstruction of a ruin in the jungles of India. It is supposed to have been built by a local rajah in the sixteenth century, but since fallen into disrepair.

The place looks more like what I have just described than any actual building you might find in India. All the stones in the broken walls are weathered as if monsoon rains had been trickling down them for centuries, the paint on the gorgeous murals is flaked and faded just so, and Bengal tigers loll among stumps of broken columns. Where modern repairs have been made to the ancient structure, they’ve been done, not as Disney’s engineers would do them, but as thrifty Indian janitors wouldwith hunks of bamboo and rust-spotted hunks of rebar.

In one place, you walk along a stone wall and view some panels of art that tell a story.

…a broad jagged crack runs across a panel or two, but the story is still readable: first, primordial chaos leads to a flourishing of many animal species. Next, we see the Tree of Life surrounded by diverse animals…an obvious allusion (or, in showbiz lingo, a tie-in) to the gigantic Tree of Life that dominates the center of Disney’s Animal Kingdom…But it’s rendered in historically correct style and could probably fool anyone who didn’t have a PhD in Indian art history.

The next panel shows a mustachioed H. sapiens chopping down the Tree of Life with a scimitar, and the animals fleeing every which way. The one after that shows the misguided human getting walloped by a tidal wave, part of a latter-day Deluge presumably brought on by his stupidity.

The final panel, then, portrays the Sapling of Life beginning to grow back, but now man has ditched the edged weapon and joined the other animals in standing around to adore and praise it.

Clearly, this exhibit communicates a specific worldview, and it strongly implies that this worldview is consistent with traditional Indian religion and culture. Most viewers will assume the connection without doing further research as to its correctness or lack thereof.

I’d observe that as a general matter, the sensorial interface is less open to challenge than the textual interface. It doesn’t arguedoesn’t present you with a chain of facts and logic that let you sit back and say, “Hey, wait a minuteI’m not so sure about that.” It just sucks you into its own point of view.

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Bill Whittle is Brilliant

If the GOP leadership have ten brain cells between them, Reince Priebus would be back in private practice and Bill Whittle would be chairperson of their party. But back in the real world, that might cut into the graft coming from Alphabet Street lobbyists. And that’s really why they’re there.

His insights on the importance of gaining a persuasive voice in the pop culture and reimaging and repackaging the classically liberal, libertarian message are incredibly important.

Terror Is Glamour as War is Game

[ by Charles Cameron — on the necessary simultaneity of temporal and eternal perspectives ]
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quote-terror-is-glamour-salman-rushdie

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First as to glamour – it may help to reflect that glamour, our word, comes not from Vogue but from the same origins as grammar (referring to languages) and grimoire (a book of spells, spelling also being a matter of language), and means something along the lines of “luminous illusion”. If we say terror is glamour, then, we mean that it “casts a spell” — and thus creates an appealing, indeed compelling, mirage. It lies, then, in the realm of magic, image, imagination, so ably delineated by Ioan Couliano in his great book, Eros and Magic in the Renaissance.

The best of contemporary advertising draws on precisely the same Renaissance principles of persuasion — principles of extraordinary power which we nowadays tend to dismiss as “magical thinking”.

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Thus Virginia Postrel, in Terror Is Glamour:

Glamour can sell religious devotion or military glory as surely as it can pitch lipstick or island vacations. All promise a way to transcend our everyday circumstances, to experience more and become better than ordinary life allows. All invite us to imagine escape and transformation.

Postrel continues:

From Achilles and Alexander to “national greatness,” the glamour of battle is remarkably persistent. So is the glamour of martyrdom, as any trip through a Western museum or perusal of a Lives of the Saints (or its Protestant equivalent) will demonstrate. Nor is martyrdom’s appeal to Christians merely historical, as Eliza Griswold reported in this 2007 TNR piece.
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Glamour appeals to our desires, whatever they may be, and Jihadi glamour offers something for everyone: from historical importance to union with God, not to mention riches and beautiful women.

Postrel then quotes Egyptian cleric Hazem Sallah Abu Isma’il, indicating that the “beautiful women” in question are “black-eyed virgins” from a world conceptually above our own:

If one of these virgins were to descend to this world, her light would extinguish the light of the sun and the moon. That’s how beautiful she is.

Yet as Postrel comments, “glamour proves perishable”:

As Rushdie suggests, of course, glamour always leaves something out, in this case the literally gory details of the act .. Either aspirations change, entropy and boredom set in, or the audience learns too much, destroying the mystery and grace on which glamour’s beautiful illusion depends.

She concludes with a significant question and preliminary response:

How do we puncture the glamour of Jihadi terrorism? The first step is recognizing that such glamour exists.

That may seem like CVE 101, but the deeper our understanding of magic, imagination, image — and hence the power of glamour — the deeper our understanding of the deep problem that CVE presents will become.

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Next we turn to Richard Fernandez, writing in A Bellyful of War, picking up the themes of war’s attraction, and the carnage its glamour omits from mention, and tying both to the notions of war as game and war as brutal reality:

William Tecumseh Sherman understood what many modern theorists have forgotten: war can be attractive to young men for as long as long as it remains a game. War in small doses is supremely thrilling, even glamorous. It is peace which can be routine and boring.
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And so it goes until war stops being a game and the going gets really rough. “Its glory is all moonshine,” said Sherman. “It is only those who have never heard a shot, never heard the shriek and groans of the wounded and lacerated … that cry aloud for more blood, more vengeance, more desolation.” To Sherman a “bellyful of war” was ironically the psychological foundation of generational peace.

Not only is that last sentence a profound statement worthy of the contemplation of all who love peace it is also far more subtly convincing than the old Strategic Air Command motto, Peace is Our Profession, which sounds more like one of Rochefoucauld‘s tributes that vice pays to virtue than anything, and yet is presumably intended to convey the same insight.

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Finally we have Plotinus, for whom in a manner richly echoed by Shakespeare — life itself is a dream, a play, a sport, a game:

Murders, death in all its guises, the reduction and sacking of cities, all must be to us just such a spectacle as the changing scenes of a play; all is but the varied incident of a plot, costume on and off, acted grief and lament. For on earth, in all the succession of life, it is not the Soul within but the Shadow outside of the authentic man, that grieves and complains and acts out the plot on this world stage which men have dotted with stages of their own constructing. All this is the doing of man knowing no more than to live the lower and outer life, and never perceiving that, in his weeping and in his graver doings alike, he is but at play; to handle austere matters austerely is reserved for the thoughtful: the other kind of man is himself a futility. Those incapable of thinking gravely read gravity into frivolities which correspond to their own frivolous Nature. Anyone that joins in their trifling and so comes to look on life with their eyes must understand that by lending himself to such idleness he has laid aside his own character. If Socrates himself takes part in the trifling, he trifles in the outer Socrates.

Plotinus is correct, I would suggest, sub specie aeternitatis, just as is Sherman sub specie incarnationis — and it is the role of the artist to hold both visions, trivial and eternal, as Koestler suggests.

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I am again grateful to David Foster for his ChicagoBoyz post The Romance of Terrorism and War which triggered this exploration and the one on Getting Deeper into Koestler which preceded it.