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    Interview with Jeff Bezos — The Obstacles to Technological Breakthroughs (to America 3.0) are more Regulatory and Legal than Technological

    Posted by Lexington Green on 19th December 2014 (All posts by )

    Delivery Drone

    In a recent interview with Jeff Bezos, he notes that drone delivery will be more delayed by regulation than by technological capability.

    HB: Drones. You had this amazing “commercial” on “60 Minutes” last year, about this fantastic future when drones are going to fly out and bring me my package, and it’s going to be right there. Immediately, everybody in the country, and probably around the world, was saying, “Great — when?”
     
    JB: That’s a difficult question to answer. Technology is not going to be the long pole. The long pole is going to be regulatory. I just went and met with the primary team and saw the 10th- or 11th-generation drone flying around in the cage. It’s truly remarkable. It’s not just the physical airframe and electric motors and so on. The most interesting part of this is the autopilot and the guidance and control and the machine vision systems that make it all work. As for when, though, that is very difficult to predict. I’d bet you the ratio of lawyers to engineers on the primary team is probably the highest at Amazon.
     
    HB: Is this a situation where everyone else in the world except Americans is going to get drone deliveries?
     
    JB: I think it is sad but possible that the US could be late. It’s highly likely that other countries will do it first. I may be too skeptical. I hope I’m wrong.

    It is too bad that the USA is likely to be slow moving in making this — and many other types of new technology — available to the public.

    The same will certainly be true about driverless cars, or molecular medicine.

    We are going to need entrepreneur and activists and, yes, even lawyers, who are committed to making new technology available to the American people, with the inevitable disruption of existing relationships and expectations.

    Getting to a better America is possible, but nothing is inevitable.

    There will be many struggles along the way to America 3.0.

    Posted in America 3.0, Business, USA | 12 Comments »

    25 Stories About Work – the Henpecked Guy

    Posted by Carl from Chicago on 10th December 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Chicago, Illinois, early 1990s

    One of the clients that I had was a (rare) financial services firm in downtown Chicago. This was a great client because I didn’t have to travel or do anything strange like audit a maximum security prison.

    The job was also interesting because the firm we were auditing took in investor funds and turned around and invested in myriad hedge funds. As a result, during audit time (year end) we had a lot of work to do because in order to complete OUR audit, we had to receive reports from all the individual hedge funds that the firm’s clients invested in. Back then we were barely computerized and used lots of paper, and all the audited financials came in at the last minute, so we worked non-stop to attempt to meet customer deadlines.

    At lunch we went out as a group and they brought the auditors along. Most of the time it was just me since I was fairly competent by that time so my manager usually left me on site to do all the work and just checked in on the results periodically. I was a workhorse, charging in hours from early morning to late night every day and on weekends during busy season. Since this firm made a lot of money, they didn’t care much how many hours we billed, they just wanted to complete the audit on time so that their clients felt confident in investing with them.

    The manager from the client was interested in hiring me. This is typically how you got a job as an auditor – you impressed the client with your intelligence and work ethic, and then they hired you to join their internal audit staff. Since most of my clients were in government or distant utilities in undesirable (at the time) cities, this was an unusual circumstance for me.

    Read the rest of this entry »

    Posted in 25 Stories About Work, Business | 9 Comments »

    Worthwhile Reading & Viewing

    Posted by David Foster on 9th December 2014 (All posts by )

    Amazing treehouses from around the world

    Failure Porn.  Is there now too much celebration of failure?

    Why do journalists love twitter and hate blogging?  (from 2011)  Also:  the message of the medium:  why the Left loves twitter

    Leftists don’t like being reminded of the socialist roots of Naziism.  Also:  Hitler and the socialist dream.

    Best programming languages for beginners to learn.

    Some signs of recovery in the rustbelt

    A 3d printed kinematic dress

    Lightpaper!

    Posted in Business, Economics & Finance, Human Behavior, Leftism, Media, Photos, Tech | 10 Comments »

    25 Stories About Work – Working in a Maximum Security Prison (Part II)

    Posted by Carl from Chicago on 7th December 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Joliet Illinois, 1992, at a Maximum Security Prison. Here is Part I of the story. This prison is where the Blues Brothers movie was filmed along with “Prison Break”.

    After I got acclimated to the prison, it was time to select the assets that I would audit during the summer. Typically you “randomly select” assets from the asset listing, take a statistically significant sample (perhaps 20-50 items), and draw conclusions about the whole pool of assets based on whether you were able to find the selected assets in the location where they were said to reside. I did this at first and the results came up with many assets titled “XXX-780″ and I asked the accountants working for the facility what they were. The accountants said that these were individual prisoner beds and that was the cell number and the way to audit those assets would be to go in and unlock the cells and I could flip up the bed and check the number. I thought about this for a few minutes and then said “f&ck this” and decided that I would use “judgement” to select my assets instead of the random method and I selected 30 assets myself for my project.

    The quest to find the assets took me throughout the facility. If it was a gun that I selected, I would go past the guard into the armory, through the tunnels under the building, and up the ladder into the tower to manually check the serial number of the rifle or other weapon that was picked to be audited against the building records.

    I selected what turned out to be a sniper rifle. These guns were kept in storage at the armory, and they brought out the sniper to show me the weapon himself because they didn’t let other people touch it after he had calibrated the scope. The sniper asked me a question:

    Do you know why they pick snipers out of the staff in the prison?

    No, I said.

    Because in Attica there was an uprising and the prisoners took over the yard and then the prison brought in outside marksmen to ensure they could not escape. During the melee the marksmen shot many prisoners but it turns out that the prisoners had changed clothes with the civilian hostages, so some of the individuals gunned down were actual guards or workers. Thus the snipers were prison guards from that facility because they could pick out the inmates from the guards and workers.

    I said that if he ever saw me in his scope wearing an orange outfit, please don’t shoot. It wasn’t a joke.

    Read the rest of this entry »

    Posted in 25 Stories About Work, Business, Personal Narrative | 5 Comments »

    25 Stories About Work – Working In a Maximum Security Prison (Part I)

    Posted by Carl from Chicago on 4th December 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Joliet Illinois, 1992, at a Maximum Security Prison

    When I was an auditor I worked with utilities and governmental entities. These were the least popular clients because they often required a lot of travel and if you left the public accounting firm you generally worked for a client (or a different firm in the same industry) and this would pigeonhole you into working in regulated industries.

    When I thought I’d seen the least appealing clients possible, a new low occurred – I was assigned to a maximum security prison. The Joliet Correctional Center in Joliet, Illinois. The prison hired an accounting firm to do an audit of their property records and my job was to inventory the physical assets deployed throughout the facility.

    The only guards with weapons were in the towers or overlooking the prison walls. Once you were inside the facility the guards had nightsticks but no guns. This was to prevent the prisoners from overpowering the guards and taking their weapons. The prisoners could seize control of the facility at any time and hold the guards hostage but they could not exit the facility because the guards in the towers had rifles and would be able to fire back and would be difficult for the prisoners to overcome.

    You entered the facility and went into the armory. From the armory you could take tunnels under the facility and then you could go up into the tower via a ladder. Only within the armory and up the tunnels were the guards armed. This facility was built in the 1860s and it was disgusting in the tunnels underneath with standing water and rats. I would go through the tunnel and yell up and then they would let me into the tower via a ladder and I would climb up a couple stories in my suit with my briefcase. I remember distinctly that the guards seemed somnolent and they had a picture of the warden with a hand drawn mustache and graffiti on it; probably because there was no way he could sneak up there for a “sneak” audit. The guards in the tower always knew that you were coming.

    I took an initial tour of the prison with an assistant warden. She was an African-American woman perhaps in her 50s and the predominantly African-American prisoners treated her with great respect. They spoke to her politely and stayed out of our way rather than glaring and intimidating you to move out of their path, which would happen to me later when I walked alone throughout the facility.

    The first thing you noticed in the prison was how LOUD it was; everyone was screaming the word “motherf&cker” in about 250 variants. It was a cacophony of yelling and noise and very disconcerting. The prison cells were very small with 2 inmates each; one stood menacingly at the bars and one was usually on a bunk bed (there wasn’t really enough room for both of them to stand). If you walked too closely to the cell they might spit on you; if you walked below the high tiers they might throw urine down on you.

    Read the rest of this entry »

    Posted in 25 Stories About Work, Business, Personal Narrative | 7 Comments »

    “The FAA, Drones, and Caltrops”

    Posted by Jonathan on 2nd December 2014 (All posts by )

    Some thoughts about drones and govt regulation, from the always interesting John Robb:

    Here’s one of the reasons that the FAA has seized control of all drones (including toys) and is slowing the development of automated aviation to a crawl. It’s a dumb move, since it won’t work, but they are doing it anyway.
     
    The reason is that drones make disruption easy.
     
    [. . .]
     
    The big question: Will the FAA effort to control drones protect against this type of disruption? No. It won’t.
     
    It actually makes the situation worse. It prevents the development of the safeguards an economically viable drone delivery network would produce.

    Read the whole (brief) post to get Robb’s full argument, which is a plausible one.

    Perhaps the FAA is motivated more by inertia and typical bureaucratic risk-aversion than by any sophisticated consideration of the likely downstream societal effects of drone development.

    The FAA’s proposed regulations would mainly affect commercial drone users who would probably be constrained by liability in any case. The pilot-license requirement makes little sense except to restrict entry into the market and as a means of tracking users. These regulations are not going to be easily enforceable. Maybe the FAA is being driven in part by lobbying from airlines and police agencies. Overregulation will incentivize the development of quiet drones, camouflaged drones, miniature drones, RF-shielded drones, autonomous drones that can fly programmed courses without radio control, etc.

    Big companies that can game the political system will get drones. Governments will get drones. Hackers, criminals and terrorists will get drones. Small and mid-sized businesses will pay up for approved outsourced drone services or will go without. The availability of liability insurance to cover drone-caused damage may be a significant issue.

    Someone wrote that operating a drone should be like owning a dog: minimal formal regulation, ad hoc restrictions based on local conditions, and liability for damages. That seems about right.

    We shall see what happens. At this point I’m more concerned about the FAA than about caltrops.

    Posted in Aviation, Big Government, Business, Predictions, Tech | 12 Comments »

    Theme: Productivity and Economic Growth

    Posted by David Foster on 1st December 2014 (All posts by )

    As Jonathan pointed out here, one problem with the blog format is that worthwhile posts tend to fade into the background over time, even when they might be of continuing value.  One approach I’d like to try is Theme roundups, in which I’ll select a number of previous posts on a common topic or set of related topics, and link them with brief introductory sentences or paragraphs.  At least initially, I’ll focus on my own posts.

    The posts in this second “theme” roundup focus on issues affecting productivity and economic growth.

    Energy, Productivity, and the Middle Class.  The primary driver of middle class affluence has been the availability of plentiful and low-cost energy…especially in the form of electricity…coupled with a whole array of productivity-increasing tools and methods, ranging from the horse-drawn harvester to the assembly line to the automated check sorting machine.

    Demographics and productivity growth.  Slowing population growth is of concern in just about every developed county because of the effects on worker/non-worker population mix.  Economist Michael Mandel presents a country-by-country analysis of the productivity growth rates required, in light of these demographics, to achieve a doubling of individual income by 2050.  (from 2005)

    The Innovator’s Solution.  My review of the now-classic book by Clayton Christensen and Michael Raynor.  Far more valuable than most books on business strategy.

    Closing time?  Citigroup (this is from 2010) listed  “ten themes that spell the end of Western dominance,” while Joel Kotkin challenged what he called “declinism.”

    Entrepreneurship in decline?   Michael Malone, who has been writing about technology and Silicon Valley for a couple of decades, worries (in 2009) that the basic mechanism by which new technologies are commercialized–the formation and growth of new enterprises–is badly broken. (Malone’s original article has disappeared, but I excerpted part of it.)

    Decline is not inevitable.  Many Americans have come to believe that our best years are behind us.  I assert that American decline is by no means inevitable…and if we do wind up in long-term decline, it will be driven not by any sort of automatic economic process, but rather by our own choices–especially our own political choices.

     The suppression of entrepreneurship.  Home Depot co-founder Ken Langone has some words for Obama.  (2010)

    The politics of economic destruction.  What Democratic Senator Christopher Dodd tried to do to angel and venture capital funding of new enterprises.

    The idea that bigness automatically wins in business still seems to have a remarkable number of adherents, despite all evidence to the contrary.

    Startups and jobs…some data.  (the original post was just a link)

    Bigotry against businessspeople.  Media and political hostility toward businesspeople, and its consequences.

    Leaving trillions on the table.  The transistor as a case study in central planning versus entrepreneurial diversity.

    Misvaluing manufacturing. The once-common assertion that “services” are inherently of higher value than manufacturing was not very well thought out.  (2003)

    “Protocols” and wealth creation.  With  help from Andrew Carnegie, I challenge some assertions in a David Brooks column.

    Musings on Tyler’s technological thoughts. Comments on Tyler Cowen’s book Average is Over.  While it’s worth reading and occasionally thought-provoking, I think much of what he has to say is wrong-headed.

    Posted in Business, Economics & Finance, Entrepreneurship, Politics, Tech, USA | 4 Comments »

    25 Stories About Work – Small Unit Cohesion

    Posted by Carl from Chicago on 28th November 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Chicago, 2010, at a Shooting training center

    In 2010 my dad and I went to an all-day class to learn how to shoot properly. The first four hours were in a classroom and the last four hours were outside when it was a brisk fall day and we learned various techniques of how to shoot and spent over 800 rounds.

    In the beginning of the class, the instructor asked everyone about their background. My dad and I said we were complete amateurs. When the others talked about their experience I didn’t fully understand what they were saying until later but many were ex military who were now contractors in Iraq or elsewhere with very extensive experience. They were attending for what must be some sort of required periodic classroom time.

    The reason that this is interesting is because the instructor went through firearm basics that was all news to me but must have been the most banal and simplistic discussion that these guys have ever heard. It would be like sending me back to school for mandatory training and showing me a balance sheet or explaining the very basics of systems technology. In five minutes of this I would be agitated and distracted and frankly a bit insulted that someone wasn’t properly valuing my corporate and career experience. Because that is how a corporate or business person would view the process, but not a military person. Each of the military guys sat in their seats for four hours and if anything they constructively helped the instructor, who was ex-military himself. In hindsight no one was joking around or making a mockery of anything.

    When we were shooting the guys all helped each other and the team immediately without asking. We had a lot to cover so they leaped up and changed the targets and moved and anticipated and everyone was part of a larger mission. After a while it was completely obvious to everyone that me and my dad (who was in his late 70s at this point) were behind the game so they subtly starting helping and coaching us in addition to what the instructor was doing. Sometimes you had to shoot multiple targets to clear a level and I think a few times guys helped me by shooting my targets too.

    Only in hindsight did I recognize the “cohesion” concepts that SLA Marshall talked about in his famous book. He talked about the value of leadership and training in motivating and getting the best out of the men under your command. While these sound like commonplace lessons, and ones the military has likely long since learned in its recent brutal wars overseas, these lessons are usually nowhere to be found in corporate America and most private businesses.

    I watched “The Last Patrol” (highly recommended) last night on HBO and they had a similar observation. The protagonists are walking across America (even in Baltimore, I was scared for them) and asking people what is great about America. These ex-military guys and ex-combat photographers (with 20+ years in the middle of all of it) were trying to wind down and find their bearings without the adrenaline rush of combat and surviving possible death. They met a woman in an American flag bikini and she said she worked in an old folks home for veterans and she said that they all helped and looked out for each other. However, she said, it wasn’t like that once you left the facility – it’s not like that outside in America today.

    Read the rest of this entry »

    Posted in 25 Stories About Work, Business, Military Affairs, Personal Narrative | 7 Comments »

    Worthwhile Reading & Viewing

    Posted by David Foster on 25th November 2014 (All posts by )

    A special Russia-focused issue of National Geographic, in 1914

    Does automation make people dumb?

    Strategies for dealing with randomness in business

    Labor market fluidity in the US seems to be declining

    There are very different reactions to the waving of an Isis flag and the waving of an Israeli flag at Berkeley

    Strategies for dealing with toxic people

    Czars as political officers

    Two princes:  Machievelli’s Il Principe and Antoine de St-Exupery’s Le Petit Prince

    “Speaking Truth to Power.”  A great post by Sarah Hoyt on the way this expression is being used:

    One of the most fascinating conceits of our ruling powerful elites — be they in entertainment, politics, governance, jurisprudence or news reporting — is the often repeated assertion of being some kind of underdog “speaking truth to power.” This comes with the concomitant illusion that anyone opposing them is paid by powerful interests.

     

    Posted in Arts & Letters, Book Notes, Business, History, Human Behavior, Management, Politics, Russia, Tech | 13 Comments »

    25 Stories About Work – Building a Web Site, Then and Now

    Posted by Carl from Chicago on 17th November 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Chicago, around the year 2000, before the dot-com bust

    Back around 2000 I worked in an “incubator” that was a digital design agency. At that time everyone was moving onto the web, and it was a giant land rush.

    This was the first time I worked in an office with any type of serious amenities. They had free coffee, lounge areas, and the occasional foosball table. Previously I had been a buttoned down consultant, auditor, programmer and project manager – and all of the sudden the world changed and we engaged with a whole host of “creatives” and designers on joint projects.

    Back then we all wore suits. I remember one day very clearly; one of the designers sat immediately in front of me. I was looking up and I saw “Victoria’s Secret” – she was showing off the new style where women were wearing their pants so low that their underwear was showing. To a consultant that charges hundreds of dollars an hour (not like we collected it, but that’s a different story) this sort of behavior and style just screamed WTF.

    When we bid on a client our clashing styles were immediately evident. I started out the template to respond to the RFP (request for proposal), and was tasked with estimating the cost to reply to this opportunity. The creatives didn’t seem to understand any of my questions, which seemed pretty simple to me:

    What are we delivering, and how many hours will it take to build it?

    They couldn’t be pinned down. Were we making a logo, or a web site? Would it allow them to run transactions? At the time that was just a tremendous amount of work and seemingly an insurmountable task.

    We ended up bidding hundreds of thousands of dollars for what, I still am not sure. The company who was “buying” our services was VC funded and was just about bled dry, without having even launched anything substantial. The era of the dot.com companies had petered out and we were entering a recession.

    Read the rest of this entry »

    Posted in 25 Stories About Work, Business, Personal Narrative | 4 Comments »

    Bitcoin ATM

    Posted by Carl from Chicago on 14th November 2014 (All posts by )

    Recently I was standing in the Merchandise Mart when I noticed something new – a Bitcoin ATM! This ATM allows users to utilize Bitcoin to receive dollars in exchange, in that sense being a “regular” ATM.

    This is a Robocoin kiosk. Here is a link to their site where they describe what you can do at this ATM. I like their example of someone in Argentina depositing their currency in Bitcoins to avoid the inflation (and risk of outright seizure) that Argentina faces.

    If you are interested in Bitcoins, wikipedia has an excellent summary here.

    Cross posted at LITGM

    Posted in Business, Chicagoania | Comments Off

    Retrotech: Using Network Technology for a Stock Trading Edge

    Posted by David Foster on 13th November 2014 (All posts by )

    1914-style

    Posted in Business, Economics & Finance, Markets and Trading, Media, Tech | 4 Comments »

    Innovation – A Bed in a Box From Casper

    Posted by Carl from Chicago on 12th November 2014 (All posts by )

    Recently we contemplated buying a new mattress. There are seemingly infinite ways to approach this problem, from the Hasten’s bed store down the street in River North where they cost $16,000 and up to the re-occurring commercials on TV promising custom or cheap mattresses. This article in the NY Times “How to Find the Best Mattress in the Maze of Choices” explained how customers were confused in a world of competing brands, technologies, and choices.

    Since we are not excited about spending all day shopping and fond of trying something new, we took up one of their recommendations which was a company called Casper which can be found at http://www.casper.com. Casper was well recommended on their site and sold only ONE product (reminiscent of Apple’s strategy) which was a mattress that they ship to you in a box. The only difference was the size of the mattress to fit your bed frame. We bought a queen size mattress with shipping and tax included for $850.

    This model is highly innovative. Instead of investing in a vast distribution system and retail footprint, moving to an online only (they have one store in NYC) model with a much smaller shipping plan (it is much easier to ship this box than a standard mattress), they should be able to beat the hell out of competitors assuming that they have a superior product.

    Here is what the box looked like when it arrived. It was a relatively small box and I could put it on a cart and manhandle it around the condo.

    Read the rest of this entry »

    Posted in Business, Product Reviews/Endorsements | 9 Comments »

    The American Mittelstand

    Posted by David Foster on 5th November 2014 (All posts by )

    Two posts that sort of go together:

    GE Capital cites some data from the National Center for the Middle Market on the importance of the “unsung heroes of the US economy”–the 200,000 businesses with annual revenues ranging from $10 million to $1 billion.

    Amy Cortese writes about the potential re-emergence of local/regional stock markets, which could provide an avenue for companies in the middle market category to obtain financing and hence accelerate their growth.

    Posted in Business, Economics & Finance, Entrepreneurship | 9 Comments »

    25 Stories About Work – Consulting HR and the Tragedy of the Commons

    Posted by Carl from Chicago on 1st November 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Baltimore, the late 1990s

    In the late 1990s I worked for a large, now defunct, management consulting firm. This firm had recently gone public to great fanfare and morale was high. As a senior manager (a title right below partner), however, I had already seen a lot of booms and busts in this arena and was skeptical.

    Consulting firms have large pools of skilled resources. You can classify the resources many ways – by skill set (MBAs, engineers, programmers, project managers), by industry expertise (finance, government, utilities, technology), by region (a large firm might have 30-50 offices scattered throughout the US and nearby countries), or by level (staff, senior, manager, senior manager, and partner). Each of these categorizations is valid in some dimension.

    Consulting firms and audit firms used to have everyone come “up through the ranks”. They rarely hired from competitors, and when you left you weren’t welcome back. This has changed 100% today with staff at all levels jumping ship to competing firms, out to industry, and back in. The firms today also have an active alumni outreach plan to bring back talented staff that may want to return to consulting.

    At the time the firm I was with was organized mainly by “industry” regardless of your physical location. I was in the utilities group along with many other individuals scattered throughout the USA. This firm did not have a thriving utilities practice so we were often fighting uphill for assignments and our staff were often “seconded” to other verticals to fill needs on sold work.

    Our utility engagement was in Baltimore. Baltimore at the time was at a low ebb, with the downtown populated by crackheads and other undesirables. It didn’t matter much to us since we were staying in a hotel a couple blocks from our client.

    The partner on our engagement (who was the boss) was an ex-Navy SEAL. He was a very fun and interesting guy. I wasn’t there but one time another staff person said that they went to an antique store and the partner took a knife from the display and started doing that thing where you put the knife blade between each of your fingers in a pattern, going faster and faster. At some point the partner nicked the web of his hand and started bleeding but didn’t even flinch. It sounded plausible to me.

    For a variety of reasons the HR department of the consulting firm was investigating this partner. Since work is done on the road there is little supervision but somehow bad news about this partner got to HQ so they sent out a hapless HR partner. The HR partner sat down with me and started asking questions. My response was

    I don’t have anything bad to say about a guy who could kill me with his pinky

    The interview obviously ended soon after.
    Read the rest of this entry »

    Posted in 25 Stories About Work, Business, Personal Narrative | 6 Comments »

    Annals of the Tiny Bidness

    Posted by Sgt. Mom on 31st October 2014 (All posts by )

    So – how to begin the story of how I became a business owner? I suppose that the very beginning came about when I realized that I was sick to death of working for other people, answering to sometimes erratic bosses, metaphorically (and sometimes in reality) punching a time-clock or logging my hours as an admin/office-manager/executive secretary or whatever the temp agency sent me to perform. I had also realized that I was good at writing, wanted to write professionally, and was on the cusp of transforming the amateur word-smithing into a paying job. I was encouraged in this ambition by a number of early blog commenters on the old Sgt. Stryker site who basically said I was very good at the writing and story-telling thing and they wanted more – mostly in the form of a printed book – while some other bloggers with slightly more extensive and professional writing credentials also said I was very, very good and ought to consider going pro myself… and then there was one commenter who didn’t have internet at home, and wanted to read my posts about my admittedly eccentric family – so he inquired after my mailing address, and sent me a box of CD media, so that I could put an extensive selection of early posts about my oddball family on it – one for him, the note said, and the rest for any other readers of the Sgt. Stryker site who wanted a such a collation. I swear unto all, this was about the first time that it ever occurred to me that yes, I had an audience, and one willing to pay money, or at least, for a box of CD media.

    Eventually, I did produce a book – a memoir cobbled together from various posts about my family, and growing up – and there it all rested, until another blog-post sparked my second book and first novel. Again, a blog-fan encouraged me to write it, and one thing led to another, resulting in To Truckee’s Trail. About two and a half chapters into the first draft I was let go from a corporate job – a full-time job with which I had become increasingly dissatisfied. On many an afternoon, walking through the duties expected of me, I kept thinking of how I would rather be and home and writing. It was a small shock being fired, actually – but I kept thinking Whoo-hoo! I can go home and work on the third chapter!  I was oddly cheerful throughout the actual firing process, totally weirding out the HR staffer in charge of processing my dis-engagement from the company involved. Read the rest of this entry »

    Posted in Arts & Letters, Business, Personal Narrative | 5 Comments »

    Peter Thiel on Political Correctness, Courage and the Corrosion of Conformity

    Posted by Lexington Green on 29th October 2014 (All posts by )

    “The core problem in our society is political correctness.”
     
    “We’ve become a more risk-averse society,” he said, “we’ve lost hope in the future.” The problem isn’t one of intelligence, but of character. “We live in a world in which courage is in less supply than genius.”

    “The Wisdom of Peter Thiel“, from First Things — RTWT.

    Incidentally, I recently read Thiel’s book Zero to One: Notes on Startups, or How to Build the Future. It is very good.

    I see significant overlap between Thiel’s message and some of the themes in America 3.0: Rebooting American Prosperity in the 21st Century-Why America’s Greatest Days Are Yet to Come. I hope to write more about this soon.

    Posted in Book Notes, Business, Leftism, Political Philosophy, Society, Systems Analysis, Tradeoffs | 8 Comments »

    Proof Positive

    Posted by Sgt. Mom on 25th October 2014 (All posts by )

    Below the fold, pictorial proof that everything IS bigger in Texas…

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    Posted in Business, Customer Service, Humor, Photos | 12 Comments »

    25 Stories About Work – Lost Productivity and Typing

    Posted by Carl from Chicago on 23rd October 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Vermont, the early 1990s

    When I was interviewing for my first job I had a chance to visit IBM in Burlington, Vermont. At the time IBM had a large contingent of workers and management staff at that location. On an unrelated note, IBM still has about 4000 workers in the state, and recently offered a company $1B TO TAKE THEM OFF THEIR HANDS. To confirm, they were willing to sell this business for negative one billion dollars (to quote Dr. Evil). And the sad thing is that the “buying” company wanted IBM to PAY THEM two billion, so they rejected the “offer”. Read about it here.

    I had been on a plane maybe once or twice previously and was completely clueless about what to do. I packed my bags and took a cab to the hotel. In the morning, before my interview, I got into the shower and turned on the water. I did not think to check what the temperature was before I got into the shower and it happened to be set on a scalding level; I ended up falling back out of the shower, grabbing the curtain on the way down, and scattering the shower curtain rings throughout the bathroom. I wasn’t seriously hurt. To this day I always check the shower temperature while standing outside the shower stall (or tub) and I only go in when it is at an appropriate level.

    The day started out on an ignominious note (with the shower incident) and the interviews were a disaster. I think we ended the day with a discussion that maybe someday I would at least utilize IBM equipment (they were primarily a manufacturing company at that time) since it seemed obvious that I wouldn’t get a job offer in Vermont.

    What I remember most of all was the endless sea of desks. IBM had workers that manually calculated their managerial accounting reports and they sat in a giant room that seemed to go on for infinity. I don’t have a photo but in my head it looks something like this…

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    Posted in 25 Stories About Work, Business, Personal Narrative | 8 Comments »

    Retail Therapy ‘n’ Woes

    Posted by Sgt. Mom on 20th October 2014 (All posts by )

    With so many other bad and dangerous things hanging over us like a Damocles sword – an Ebola epidemic in the US, ISIS setting up a new and brutal caliphate in the middle east, the final two lame duck years of the Obama administration, and the anointing of a minimally-talented yet well-connected legacy child like Lena Dunham as the media voice of a generation – and the upcoming marathon of holiday markets and book events in front of me like so many hurdles to be gotten over in a frantic two-month-long dash – where was I?
    Oh, yes – amidst all the impending gloom, doom, and Bakersfield (that’s a California joke, son) my daughter and I are coping with the rather minor tragedy of a friend of ours loosing her job. Minor to us, of course – but not to our friend, a vivaciously charming English lady of certain years whom I shall call Kay, whom we met when she managed a thrift shop to benefit a certain well-established local charity, in a preposterously wealthy outlaying town within driving distance from San Antonio.
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    Posted in Business, Customer Service, Diversions, Personal Narrative, USA | 5 Comments »

    25 Stories About Work – “Don’t Hang Up” and the Recruiter from Detroit

    Posted by Carl from Chicago on 19th October 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Champaign, early 1990s

    As I graduated from college in the early 1990s, I went through the interview process on campus. About half the companies really liked me and about half the companies hated me. I guess I was a polarizing interviewee but who knows I had little idea about what to expect in an interview or how to behave. I do remember buying a suit with my mother for about $400 which seemed like an astonishing amount of money at the time.

    In addition to the on campus recruiters, I also fielded some phone calls. Looking back before the age of cell phones it is amazing that anyone ever got in touch with anyone else – they must have called me in my dingy hellhole of an apartment in the 5 minutes that I happened to be there in between class, prepping for the CPA exam, and going out drinking. I guess we had an answering machine but I’m not even sure about that and my roommates at the time weren’t exactly the most reliable.

    I was enamored with the idea of work and getting the heck out of Champaign so I was like a happy puppy when anyone called. The joke is that I would select the last recruiter to call.

    One day I did receive a call: Hello. I’d like to talk to you about a job opportunity in the transportation industry, he said. I was interested. I was always interested. Then he said something I’ll never forget.

    The job is in Detroit. Don’t hang up!

    The recruiter combined both sentences into almost a single thought, with urgency, because he apparently was used to people instantly hanging up as soon as they heard the job opportunity was in Detroit.

    I didn’t hang up. But I surely did not pursue that opportunity. Because it was in Detroit, of course. No wonder that city went down the drain…

    Cross posted at LITGM

    Posted in 25 Stories About Work, Business, Personal Narrative | 18 Comments »

    A Cool Startup Story, Revisited

    Posted by David Foster on 18th October 2014 (All posts by )

    In 2005, I posted about a company called Theranos, as part of the “cool startup story” series at Photon Courier.  The company was founded by Elizabeth Holmes, who left Stanford at age 19 in order to pursue her idea for a quantum improvement in blood testing.  The original focus was on the detection of adverse drug reactions and the analysis of drug effectiveness on a more-individualized basis.

    My, how this little company has grown up.  Theranos now has 500 employees and a valuation of about $9 billion.  They can currently perform 200 of the most commonly-ordered blood diagnostic tests, and can do it without a syringe–only a few drops of blood are necessary, and these are obtained from a finger prick using “a patented method that minimizes even the minor discomfort involved with that procedure.” (The Fortune writer tried it, and said “to me, it felt more like a tap than a puncture.”)  Theranos now has a deal with Walgreens, initially making its service available in stores in California and Arizona and with plans to roll the service out to all 8200 Walgreens stores nationwide.

    Holmes:

    There are a billion tests done every year in the United States, but too many of them are done in the emergency room. If you were able to do some of those tests before a person gets checked into the ER, you’d start to see problems earlier; you’d have time to intervene before a patient needed to go to the hospital. If you remove the biggest barriers to these tests, you’ll see them used in smarter ways.

    and

    Phlebotomy is such a huge inhibitor to people getting tested. Some studies say that a substantive percentage of patients who get a lab requisition don’t follow through, because they’re scared of needles or they’re afraid of worrying, waiting to hear that something is wrong. We wanted to make this service convenient, to bring it to places close to people’s homes, and to offer rapid results.

    From a 2005 Daily Duck post about Theranos:

    …in how many nations of the world could A TEENAGE GIRL get a serious audience, and then MILLIONS OF DOLLARS in VC funding, to develop her idea ?!?

    There are many unpleasant consequences to American society being perpetually adolescent, a bit shallow and thrill-seeking, with an attention deficit and a naive optimism born of ignorance about the odds, but this type of thing is one of the UPSIDES of being that way.

    In America, if you can do, the odds are pretty good that you’ll be allowed to do, regardless of your shortcomings and quirks. We’re flexible and goal-driven, not so much wedded to process.

    Posted in Business, Entrepreneurship, Health Care, Tech, USA | 15 Comments »

    25 Stories About Work – Office Hoteling and the Elusive Consultant Desk

    Posted by Carl from Chicago on 16th October 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    Chicago, the ’90s…

    When I first started out as an auditor I had a tiny cube that consisted of just a desk and a chair with a big phone in a giant warren full of other cubes. There was a big bay window that let in the sun and lights far overhead. I didn’t know anything and was happy just to have a place to call my own.

    How accounting worked at the time was that you were assigned to clients and were “on the road”. If you were in the office you charged a code for down-time and struggled for something to do. You could take a training class, do research in the library, or more often than not you’d be assigned some sort of drudgery administrative work. Most of the time I ended up photocopying our audit files when clients transitioned to new auditors, which is much more work than it sounds because you had to dis-assemble the work papers, copy them, and then re-assemble the files again. The copier tended to regularly jam and you soon learned how to take that copy machine apart, as well. Not a good use of a master’s degree…

    After a while the managers learned who was good and who wasn’t and I was constantly busy as a result. We worked and traveled all the time and often I had overlapping clients, meaning that tasks I couldn’t complete onsite piled up for me at the little cube while I was at a different client. This was before any concept of telecommuting and we didn’t even have our own laptops. The only way to get work done was to show up at the office (on Saturday or Sunday, since I traveled all week) and do the remaining tasks.

    One time our office engaged in some sort of ISO process and they decided that having a “clean desk” was mandatory. So the (usually worst) staff that were in the office packed up everyone’s desk and sent it off site so that when the office tour occurred, my little rat cube was completely clear. Thus when I showed up on a Sunday a couple of weeks later to follow up on some annoying task from a parallel client, all of my papers were gone and that was an entirely wasted day. The fact that I still remember this over 20 years later shows how angry I was at this bureaucratic stupidity.

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    Posted in 25 Stories About Work, Business, Chicagoania, Personal Narrative | 6 Comments »

    25 Stories About Work – New Mexico Is Part of the United States

    Posted by Carl from Chicago on 11th October 2014 (All posts by )

    I was recently on a plane doodling and thought of some funny / interesting stories from 25+ years of working and traveling. So I decided to write them up as short, random chapters of a non-book with the title of this post. Hope you enjoy them and / or find them interesting. Certainly the value will be at least equal to the marginal cost of the book (zero)…

    El Paso Texas, the ’90s…

    I supported a financial analytics system for a utility based in El Paso, Texas. Before I visited El Paso for work I knew virtually nothing about the area, the economy, or the people. One of the most interesting and unexpected benefits of my career was the opportunity to extensively work in areas of the USA that I never would have visited otherwise.

    One thing I did know is that 1) Texas has its own electricity grid that ‘walls it off’ from the rest of the USA called ERCOT 2) the El Paso area was “outside” of that grid. Thus while Texas may be its own separate country in their mind, El Paso was something else entirely.

    Another realization when you are working in El Paso is just how damn big Texas is. It can take longer to drive from El Paso on the western side of Texas to Houston on the eastern side of Texas than to drive from El Paso to Los Angeles. It was also extremely hot and the sun was blazing; some of the women brought umbrellas to shield themselves from the noon-day sun.

    The managers I met in El Paso said it would likely make more sense for El Paso to be part of New Mexico, rather than Texas. Many of the managers lived in New Mexico. A funny story they told was how many Americans believed that New Mexico was NOT part of the United States, and stories like this were collected in the back page of a local magazine and they were often hilarious.

    While flying to New Mexico one day I sat next to a gentleman that was frequently in El Paso for business. At the time, Ford Expedition SUVs were all the rage. He said that the last three times he visited El Paso, he selected an Expedition from the local rental car affiliate, and the car was stolen (and likely driven over the border into Mexico). I didn’t ask him why he was so stubborn and kept renting them.

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    Posted in 25 Stories About Work, Business, Personal Narrative | 5 Comments »

    Gypsy Retail in the Autumn

    Posted by Sgt. Mom on 6th October 2014 (All posts by )

    My daughter and I spent almost all of last Saturday at our booth in the parking lot of a local Beall’s, in the heart of what would pass as the new downtown of Bulverde, Texas – if Bulverde could be said to have a downtown of any sort. There is a sort of Old Downtown Bulverde, at the crossroads of Bulverde Hills Drive and Bulverde Road, where the post office is (in a teeny Victorian cottage covered with white-painted gingerbread trim) and around the corner from one of the original settler’s farmsteads, complete with an original stone house and barn – now repurposed into an event venue. There is a small airfield nearby, and astonishingly enough, Googlemaps show a polo ground. But the landscape all around is that of the lowland Hill Country – low rolling, patched scrubby cedar, and occasional stands of live oaks. Everything – including a perfectly astounding number of single family housing developments are scattered unobtrusively here and there among the hills, the cedar and the oaks.
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    Posted in Business, Customer Service, Diversions, Entrepreneurship, Personal Narrative | 9 Comments »